Junior Service Technician
ARRI Canada Limited
Toronto
1d ago

Job description :

  • Performing highly technical and precise repairs, evaluating the performance, condition, and quality control of new and used cinema cameras, accessories, and lighting equipment
  • Troubleshooting and identifying equipment issues, and providing estimates of repairs for clients
  • Handles customer calls regarding repair appointments, repair status, support on service-related issues and customer repair questions
  • Handles bench and / or field repair of Arri products according to prescribed protocols and quality standards
  • Develops and maintains an advanced and in-depth knowledge of the use and repair of ARRI’s Digital Imaging Products and related 3rd party products and software
  • Troubleshoots repair, assembles, and tests all camera and lighting related equipment marketed by the company
  • Manages the implementation and completion of paperwork for the service departments, including but not limited to estimates, service orders, payment arrangement, and shipping / pick up
  • Timely and accurate completion of administrative duties regarding service work including opening, updating, and closing of service cases in the required information systems.
  • Requirements :

    The ideal candidate must have a minimum of 2 years’ experience in servicing and repairing of professional digital camera equipment, IT, software, or electronics repair.

    A Bachelor’s degree in electronic / computer engineering, or related fields preferred.

  • Experience in servicing and repairing professional cinema cameras, accessories, lenses, and lighting equipment desired
  • Understanding of digital video production, digital workflows, cinematography, and / or post-production environment strongly desired
  • Must possess familiarity with digital oscilloscope, meters, and hand tools
  • Exceptional analytical troubleshooting and problem-solving skills
  • Strong technical expertise in computers, software, electronics, and networking technologies needed
  • Basic knowledge of Windows, Microsoft Office Software, Linux, MAC OS, and software scripts
  • Excellent communication skills and the capability to explain and communicate about complex technical matters
  • Ability to handle stressful situations professionally and interact with coworkers and clients respectfully
  • Willingness to travel domestically and internationally, as necessary, to headquarters and manufacturers, visiting customers, trade shows and set locations
  • Organization and attention to detail a must
  • Salary and Benefits : Salary is commensurate with experience. ARRI Canada offers comprehensive benefits, vacation, holiday, and sick / personal leave.

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