Job description :
Performing highly technical and precise repairs, evaluating the performance, condition, and quality control of new and used cinema cameras, accessories, and lighting equipment
Troubleshooting and identifying equipment issues, and providing estimates of repairs for clients
Handles customer calls regarding repair appointments, repair status, support on service-related issues and customer repair questions
Handles bench and / or field repair of Arri products according to prescribed protocols and quality standards
Develops and maintains an advanced and in-depth knowledge of the use and repair of ARRI’s Digital Imaging Products and related 3rd party products and software
Troubleshoots repair, assembles, and tests all camera and lighting related equipment marketed by the company
Manages the implementation and completion of paperwork for the service departments, including but not limited to estimates, service orders, payment arrangement, and shipping / pick up
Timely and accurate completion of administrative duties regarding service work including opening, updating, and closing of service cases in the required information systems.
The ideal candidate must have a minimum of 2 years’ experience in servicing and repairing of professional digital camera equipment, IT, software, or electronics repair.
A Bachelor’s degree in electronic / computer engineering, or related fields preferred.
Experience in servicing and repairing professional cinema cameras, accessories, lenses, and lighting equipment desired
Understanding of digital video production, digital workflows, cinematography, and / or post-production environment strongly desired
Must possess familiarity with digital oscilloscope, meters, and hand tools
Exceptional analytical troubleshooting and problem-solving skills
Strong technical expertise in computers, software, electronics, and networking technologies needed
Basic knowledge of Windows, Microsoft Office Software, Linux, MAC OS, and software scripts
Excellent communication skills and the capability to explain and communicate about complex technical matters
Ability to handle stressful situations professionally and interact with coworkers and clients respectfully
Willingness to travel domestically and internationally, as necessary, to headquarters and manufacturers, visiting customers, trade shows and set locations
Organization and attention to detail a must
Salary and Benefits : Salary is commensurate with experience. ARRI Canada offers comprehensive benefits, vacation, holiday, and sick / personal leave.