Account Executiv
Stevens E3
London, Ontario, CA
3d ago

Position Summary :

  • Responsible for the growth of the company by identifying current and future customer service requirements; conducting background research on clients and their businesses;
  • selling exhibits; providing service and recommendations to all aspects of the account; ensuring that client expectations are met.

    Key Responsibilities :

    Build Client Relationships

  • Identifying future customer service requirements by establishing rapport with clients
  • Developing a campaign strategy, preparing and presenting proposals, concepts, storyboards and other copy
  • Selling exhibits, attending shows, supervising exhibit set ups as required
  • Identifying new business opportunities
  • Prospect for additional business through new and existing business
  • Qualify leads
  • Service Client Accounts

  • Meeting with client to determine client objectives, requirements and expectations
  • Answering questions and requests
  • Maintain regular communication with customers
  • Providing client with recommendations and solutions
  • Ensuring quality service delivery and professional standards in a timely and cost efficient manner
  • Maintain current and accurate database of clients
  • Prepare Reports

  • Collecting, analyzing and summarizing account information and trends
  • Maintain funnel
  • Complete necessary sales forms / DER sheets as related to process
  • Prepare final client contract, obtain approvals and deposit
  • Communication

  • Leading internal pre and post sales meetings to ensure understanding of client and project needs
  • Obtain client budget and design parametres and enter design / quote docket
  • Interacting with company employees to share information for proposal generation, job costing and servicing clients
  • Facilitate change orders / modifications as needed
  • Follow-up on overdue receivables
  • Chair sales function meetings
  • Required Skills / Experience / Education :

  • Previous experience in trade show industry
  • Post-secondary education required, college degree in marketing, communication, public relations or a related discipline preferred
  • Excellent organizational skills
  • Minimum 3 years Account Management experience
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