Switchboard Agent (Seasonal - May to October 2020)
FRHI
Banff, Canada
2d ago

Limited Term

Switchboard Agent (Seasonal - May to October 2020)

Are you anincredible multi-tasker who is passionate about providing excellentservice? Do you pride yourself on communication skills and high attentionto detail?

If so, we are currently looking to hire a confident, polite andprofessional individual to act as the first point of contact for our guests.

What is in it for you :

  • Subsidized staff housing for full time status
  • Duty meal in our newly renovated staff cafeteria
  • Employee Travel Program
  • Comprehensive Wellness Platform (LifeWorks)
  • Discounts on food & beverage / fitness centre / spa / golf
  • Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
  • What you will be doing :

  • Proudly promote the hotel facilities, lookingfor opportunities to enhance and add a personalized experience
  • Directs calls to guest rooms, employees ordepartments through our switchboard system
  • Log and deliver all wake-up call requests
  • Booking dining reservations and providing information to our guests in regards to dining options and hours
  • You will have confidence in monitoring / manning the emergency systems in the hotel and responding / dispatching calls appropriately
  • Your experience and skillsinclude :

  • Service focused personality is essential
  • Call Centre experience is an asset
  • Prior experience working with Opera or arelated system
  • Fluency in English; additional languages are aplus
  • Comfortable sitting for long periods of theday
  • Yourteam and working environment :

  • Fast-paced, upscale, luxury hotel
  • Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
  • Hospitality employees worldwide making this a great place to develop lifelong connections
  • VisaRequirements : Mustbe legally eligible to work in Canada. The hotel is unable to assist candidatesin obtaining Canadian work authorization.

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