Customer Service Representative
Dyno Nobel Canada Inc.
Timmins, ON, Canada
3d ago
source : Jobillico

JobBrief

This position isaccountable to provide the highest levels of internal and externalcustomer support. This encompasses accurate order taking,invoicing, inventory movements / counts and processing purchaseorder requisitions and other related tasks.

Who WeAre

Dyno Nobel is a global leader inthe commercial explosives industry. We provide innovative blastingsolutions and quality explosives products throughout North America,Australia and selected customers in the AsiaPacific.

Join us in everything that’s greatabout Dyno Nobel : OUR culture, OUR values, OUR commitment to safetyand most importantly our PEOPLE.

This combination makes Dyno Nobela terrific place to work.

Dyno Nobel is a subsidiary ofAustralian based Incitec Pivot Limited. IPL's 4500 employees alsomanufacture and market industrial chemicals and fertilizer products& services to customers around theworld.

What You’llDo

Reporting to the Customer ServiceSupervisor, you will be the expert in accurate order taking,invoicing, inventory movements / counts and processing purchaseorder requisitions and other related tasks.

You will be responsiblefor professionally analyze and answer internal and externalcustomer inquiries, and assist in extracting related reports.

Otherduties will include :

  • Communicate with operationalsites to co-ordinatedeliveries.
  • Ensure customer deliveriesinclude all contractual changes and are invoiced in a timelymanner, in order to maximize cash flow and relieve inventory inSAP.
  • Professionally analyze and answercustomer inquiries and to provide assistance extracting relatedreports where required.
  • Have a basic understanding ofother areas of the business and the impact each area has on oneanother.
  • Understand and maintain customerprofiles to reflect customer(s)contract
  • Product Knowledge directlyrelated to customer needs.
  • Maximize cash flow through timelybilling of accounts receivable.
  • Responsible for monthly siteinventories and assist with controlling SLOB for target inventoryturns.
  • Weekly reporting of open orders;working with internal customers for punctual billing. (Credit,Pricing Administrator, Sales, Customer MasterData)
  • What We’re LookingFor :

  • High School Graduate. College or University Business related degree anasset
  • A combination of education and / ortwo years of related work experience in a mid to large sizedorganization
  • SAP capability, Lotus Notes,computer literacy in Microsoft Office Products, including Excel,Word, and Power Point.
  • Comply with all governmentregulation (including NRCan, TDG, OH&S and WHMIS) and companypolicies (including ISO and MSAstandards).
  • Comply with all government taxregulations and laws in accordance with invoicingpolicies
  • Positive attitude, frienulydemeanor, and a team player
  • What WeOffer :

  • Paid vacation time +paid holidays
  • Health Care + Life insurance +AD&D
  • RRSP + RPP (after 1 year ofcontinuous employment)
  • Employee AssistanceProgram
  • Frienuly and supportivecoworkers
  • Zero Harm for EveryoneEverywhere

    Value People -Respect, Recognize &Reward

    Think Customer.Everyone. Everyday

    Treat the Business asour Own

    Care for the Community& ourEnvironment

    Challenge &Improve the StatusQuo

    Deliver on ourPromises

    DynoNobel is an equal employment opportunity employer and will give allqualified applicants consideration for employment without regard torace, color, religion, sex, sexual orientation, gender identity,national or ethnic origin, age, disability status, protectedveteran status, genetic information or any other characteristicprotected bylaw.

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