Creative Resource Manager
Toronto, ON, US
1d ago

About the role :

Working with our newest financial services client, the Creative Resource Manager ensures the account is resourced in an accurate and timely manner, matching skills to confirmed requirements to achieve high utilization across the teams and meet agreed deadlines.

Moving digital content through the studio, accountable for daily status meeting and check points along the life cycle of small and large campaigns.

What you will be doing in your role :

  • Builds strong and mutually beneficial relationships with all discipline leads to correctly identify / assign appropriate team member(s) per client brief
  • Responsible for allocating and monitoring on-site resources between business units
  • Working with regional and HQ-based resource team members to provide movement of resources across on-sites / HQs when required
  • Knowledge of the contractual core team, assisting predictions of resource requirements & maximum spend that will ensure margin management
  • Ownership of skill-set matrix for members of staff in designated area / on-site
  • Maintain network of direct / reliable short-term support staff in localized areas
  • Identify and resolve any potential resource conflicts and resolving / escalating to Project Director / Group Account Director prior to a crisis occurring
  • Understanding and ensuring client specific contract terms are adhered to e.g., Banked hours
  • Seeks new opportunities for client resource management within the scope of Oliver’s capabilities
  • Successfully manages client expectations on the delivery of design and artwork jobs, always upholding the provision of excellent customer service
  • Receives new briefs from clients, raises job numbers and ensures the correct AM / PM and senior creative contact is informed, based on the team structure and brief triage process
  • What you need to be great in this role :

  • Excellent organizational and communication skills, including attention to detail
  • Comfortable booking and managing resources in studio settings with high-volume, fast-paced work
  • The ability to multitask effectively and deal with constant requests and changes
  • The understanding of agency and account processes
  • Good negotiation and problem-solving skills
  • Experience dealing directly with clients
  • Encourages others and demonstrates good leadership skills in cross-discipline, multi-level team
  • Challenges convention by exploring alternatives
  • Possess an entrepreneurial spirit and willing to learn the key skills for running a business
  • 3 years of relevant experience in : Digital, Motion Graphics, OLV, Web Design, Artwork Production Management
  • About OLIVER :

    OLIVER believes that agencies work better inside a brand’s organization delivering more effective work at the speed and flexibility required to drive modern businesses forward.

    Using our unique methodology, and supported by bespoke technology, we design, build, and operate specialist, custom creative ecosystem with our clients.

    We believe that proximity enables better collaboration, leading to better marketing solutions.

    Established in 2004, our model is now driven by nearly 3,000 people worldwide, working across more than 200 custom creative ecosystems in over 25 countries.

    We are the undisputed leader in our space, which means we carry the responsibility and humility that comes with breaking new ground, continually evolving one of the most transformative agency models in history.

    People who join OLIVER come to us from all stages of their careers, from entry-level to agency veteran. They find a culture of entrepreneurism, direct and meaningful client impact, deep collaboration across offices and teams, and frankly, a bit of the unknown.

    If you’re most comfortable in safe, predictable environments, OLIVER may not be for you. That said, we will also give you the support, tools, feedback, and recognition to be your best we want you to achieve what you strive for.

    The opportunities for growth are as wide as you can make them.

    Our Values and how to live them

  • Ambition. You look for opportunities to deliver greater value to those around you
  • Imagination. You identify a range of solutions to problems
  • Inspiration. You lead by example and encourage others
  • Inclusion. You are actively pro-inclusive and anti-racist across our community, clients and creations
  • Learning . You have excellent listening skills that helps you to learn from our clients and those around you
  • Results. You accept responsibility for your action
  • Inside Ideas Group and its’affiliatesare equal opportunity employerscommitted to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.

    Allsuitableapplicantsshall beconsidered for employment without regard to race,ethnicity, religion, gender identity, sexual orientation, age, neurodiversity,disability status, or any other characteristic protected by local laws.

    If you need us to make any adjustments to make your application process easier please let us know by emailing

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