Senior Business Analyst
Vancouver, BC, CA
2d ago

Join our team

The Emerging Market Field Readiness and Optimization (ERO) team is a high-performing team of innovative project managers and analysts, who drive results through creative-thinking and problem-solving, coupled with precision execution and performance measurement.

We operate in the demanding and fast-paced area of emerging products and lines of business, off the beaten path where we must navigate ambiguity together in a collaborative environment and continually develop and execute on a roadmap to drive value to the business through initiatives and programs led both from within our team and without.

Here’s the impact you’ll make and what we’ll accomplish together

As a Senior Business Analyst for the ADT field operations enablement stream, you will leverage your strong analytical skills to drive operational process efficiencies in this new and exciting smart home security portfolio.

In addition you will demonstrate your ability to interact and collaborate within the larger program team across multiple internal and external stakeholder groups to support various field reporting processes such as yield, NADD, KPIs while leading initiatives to identify and drive metric improvements.

Reporting to the Manager, ADT Program Management Office, you will bring your a-game by :

  • Demonstrating strong data analytics from investigation through to execution management in the process improvement cycle
  • Working collaboratively with stakeholders to support the evolution of ADT’s processes through various process improvement initiatives
  • Bringing your performance management knowledge to ADT
  • Monitoring and supporting results of customer experience improvements
  • Exercising sound judgment to identify and resolve problems while challenging courses of action, assessing risks and modifying plans as conditions change throughout the project lifecycle
  • Ensuring initiatives are delivered on time, on budget and within quality targets
  • Efficiently communicating and updating on progress
  • Developing reports to support data-driven decision making
  • Qualifications

    You're the missing piece of the puzzle

  • Must have excellent communication and interpersonal skills; ability to interface at all levels within the organization, including facilitation consultation, negotiation and influencing skills to impact decisions
  • Demonstrated ability to deep dive problems through data analytics
  • Advanced problem solving, risk management skills and ability to work collaboratively with other departments to resolve complex issues with innovative solutions
  • Reporting Development Redesign : Able to analyze and assess current processes and design reporting and KPI structures to support initiatives
  • Relationship Builder : Able to build positive working relationships with all levels of management (including Directors and VP’s)
  • Creative and Innovative Thinker : able to be the driving force behind innovation and support business success
  • Great to have

  • 3+ years of experience in a similar role
  • University Degree minimum (business analysis)
  • KPI Performance management experience
  • PMP designation is an asset
  • Who is TELUS?

    We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.

  • Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
  • and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

    Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

    Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

    Do you share our passion?

    At TELUS, you create future friendly® possibilities.

    At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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