Program Manager, Technical Services
Standards Council of Canada
Ottawa, ON, CA
15d ago

The Standards Council of Canada (SCC) is a federal Crown corporation with the mandate to promote efficient and effective standardization in Canada.

Located in Ottawa, SCC has a Governing Council comprised of up to 13 members and a staff of approximately 100. The organization reports to Parliament through Innovation, Science and Economic Development Canada and oversees Canada's standardization network.

Job Summary and Key Activities

Accreditation programs that are recognized internationally provide a service to Canadian industry by facilitating trade and affording increased business opportunities for Canadian firms in global markets.

Reporting to the Manager, Technical Services the Program Manager will be responsible for building and delivering accreditation programs that help customers compete in their chosen markets, and that promote the safety and well-being of Canadians.

KEY ACTIVITIES

  • Accreditation program management : Managing program specific areas and related working groups Contributing to program development and pricing strategies
  • Managing program specific areas and related working groups
  • Contributing to program development and pricing strategies
  • Planning and delivering accreditation services : Managing both the process and the professional personnel involved in the assessment, surveillance audits and reassessments of accreditation customers Preparing reports on the accreditation assessments Ensuring conformance with the technical requirements of the accreditation program.
  • Managing both the process and the professional personnel involved in the assessment, surveillance audits and reassessments of accreditation customers
  • Preparing reports on the accreditation assessments
  • Ensuring conformance with the technical requirements of the accreditation program.
  • Qualifying and monitoring new personnel for delivery of accreditation services : Training and assessing of external personnel Ensuring that program policies and procedures are properly applied and that accreditation requirements are being properly interpreted Identifying development opportunities or opportunities for cross-
  • program engagement of contracted personnel

  • Training and assessing of external personnel
  • Ensuring that program policies and procedures are properly applied and that accreditation requirements are being properly interpreted
  • Identifying development opportunities or opportunities for cross-program engagement of contracted personnel
  • Providing technical advice and expertise : Providing technical content of procedures, processes etc. Supporting peer evaluation program -
  • participating on international evaluation teams of other accreditors with which SCC may be contractually bound in a mutual recognition agreement

  • Providing technical content of procedures, processes etc.
  • Supporting peer evaluation program - participating on international evaluation teams of other accreditors with which SCC may be contractually bound in a mutual recognition agreement
  • Strengthening the business and supporting on-going improvements in business practices : Preparing for and participating at regulatory committee meetings to maintain ongoing liaison in support of the Canadian regulatory system Contributing to the development and implementation of AS Branch strategic, business and operational plans Investigating and reporting on complaints about the program and its delivery, in a thorough and unbiased manner
  • Preparing for and participating at regulatory committee meetings to maintain ongoing liaison in support of the Canadian regulatory system
  • Contributing to the development and implementation of AS Branch strategic, business and operational plans
  • Investigating and reporting on complaints about the program and its delivery, in a thorough and unbiased manner
  • Education

  • Undergraduate degree in science or engineering
  • Experience

  • A minimum of 5 years work experience in accreditation or in a laboratory or certification body environment
  • Minimum 3 years work experience in conducting or leading external and internal audits
  • Experience in the application of standards, regulations and auditing techniques
  • Knowledge

  • Standards Council of Canada’s Act, mandate, structure, plans and priorities
  • Theories and principles of accreditation, conformity assessment, quality management systems, auditing, and operations of organizations that certify and / or inspect systems, products or services
  • Implications of the regulations and legislation on health and safety in the areas of electrical products, building products, gas burning appliances, plumbing products and fire safety or in the area of environmental protection and practices;
  • and related engineering or manufacturing processes

  • Cost management, including fee structure and revenue generation of service programs
  • Knowledge of project management principles, practices, techniques and emerging issues and trends.
  • Skills

  • Advanced relationship-building, with strong customer service orientation
  • Advanced communication and active listening skills
  • Advanced negotiation, facilitation and problem-solving skills
  • Advanced time management, prioritization, and planning skills
  • Advanced project management skills
  • Strong critical thinking skills
  • Strong computer skills, including Microsoft Office applications, web-based forums and social media.
  • Abilities

  • Ability and willingness to travel approximately 60% annually.
  • Ability to apply and implement national and international conformity assessment criteria and information
  • Ability to apply and implement quality management principles in the conformity assessment context
  • Ability to solve problems effectively with minimal assistance
  • Ability to successfully manage projects, meet deadlines, and work under pressure
  • Ability to work in teams and lead groups
  • Ability to demonstrate decision-making and analytical thinking
  • Ability to resolve difficult situations through negotiation and facilitation.
  • Collaboration (Level 3)

    Working effectively with others to achieve shared organizational goals.

    Leads a team

    Creativity and Risk Taking (Level 2)

    Encouraging creative solutions and risk taking that result in innovative processes, products and services.

    Encourages others to think beyond the conventional.

    Service Excellence (Level 3)

    Delivering high value processes, products, and services that meet the needs of SCC stakeholders, including all members of the organization, the board members, the international and national regulators, and industry representatives.

    Provides added value

    Fostering Communication (Level 3)

    Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

    Writing Skills (Level 4)

    Communicating ideas and information in writing to ensure that information and messages are understood and have the desired impact.

    Conveys complex information

    Decision Making (Level 3)

    Using critical thinking, good business sense and organizational values to make decisions involving varying levels of rish and ambiguity.

    Makes decisions in vague situations

    Information Gathering and Processing (Level 4)

    Locating and collecting data from appropriate sources and analyzing it to prepare meaningful and concise reports that summarize the information.

    Makes complex inferences based on highly specialized and technical matters

    Project Management (Level 2)

    Planning, implementing, monitoring and completing projects, ensuring effective management of scope, resources, time, cost, quality, risk, and communications.

    Manages well defined projects.

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