Assistant Manager, Food Services
Ogilvy
Toronto, Canada
32d ago

At Holt Renfrew, our purpose is to inspire a life of style. Passion Excellence Warmth Unity The Assistant Manager, Food Services oversees daily operations and ensures the consistent excellence of the dining experience.

Specific responsibilities include (but are not limited to) the following : Supports the General Manager in leading daily operations Support as acting General Manager as required during times when the General Manager is absent or otherwise engaged, including during days off and vacations Implements guest recognition programs to enhance experience and returning customers Interacts with guests, to ensure all inquiries and complaints are handled promptly Resolve customer complaints and escalations in a timely and mutually beneficial manner, communicating full details of situation and its resolution with FS Management Team Assists in designing and implementing staff training initiatives Provides, acts, and reports on proactive strategies to ensure the cost of goods falls within budgeted parameter Recruit, select, hire and on-

board the best talent Organizes and monitors staff schedules and ensures that budgeted labour costs are met Be well versed and up to date in all Policies & Procedures and Health & Safety codes that pertain to the Food Services business and be ready to implement and train to these P&P’s.

Share concerns and make recommendations to Food Services Management team for changes and improvements to the P&P and H&S practises Monitor safe food handling and storage practices and ensure employees follow all proper hygiene practices Monitor and identify concerns with all equipment, small-

wares, room décor and supplies, and inform FS Management Team of these concerns. Engage in the resolution of these concerns when required, and follow up to ensure correction and repair Complete and maintain all online reporting tools including Month End Inventory, Wastage Tracking, Non-

Compliant Delivery Tracker, Invoice Tracker and Food Safety Audits, ensuring all reports are complete on-time and accurately Input employee schedules into Workbrain payroll tool and authorise daily employee transactions within this tool.

Identify and report concerns such as persistent tardiness and other anomalies to FS Management The ideal candidate : High School diploma Demonstrated experience with decision making, process improvement, strategic planning, customer focus, management proficiency, managing profitability, quality control 2-

4 years of management / supervisory experience in either a food service or retail environment 3-5 years successful high-end restaurant experience Food Handler Certification (ON) or Provincial Equivalent Smart Serve, Serving it Right, Pro-

Serve, or Service in Action, or Equivalent, or equivalent Provincial certification in Alcohol Service Strong interpersonal and conflict resolution skills Excellent oral / written communication skills Strong analytical / decision-making skills

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