Overall job purpose :
Wins new medium-sized Business Customers
Plans and manages medium-sized Business Customers
Gathers customer and market information to update product and trade lane on current conditions
Extensive knowledge of airfreight and ocean freight products (3 to 5 years experience in a similar role)
Track record of successful results in achieving KPIs
Good communication and presentation skills, ideally having experience in selling in competitive markets
High degree of self-confidence, initiative and commitment
PC literate, excellent organizational, communication incl. telephone and writing skills
Main tasks & key responsibilities :
Seeks and prospects medium sized customer targets to win new business generally in the 30k 500k range net revenue per annum
Prospects, wins, implements, and manages medium-sized Business Customers
Builds rapport and trust with customers by being informed about customer’s supply chain needs and ensures extensive knowledge of the market in order to provide solutions that best suit customer’s needs
Assesses the type and size of customer needs
Recommends solutions based on customer needs by using industry knowledge
Closes business connecting a customer need with a DHL solution and the value it may create for the customer
Regularly reviews customer churn and retention by conducting joint visits with product teams, trade lane specialists and organizes workshops inviting customers to share information on updated regulations, products, etc.
Uses networks within the various sales channels within DP DHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs
Collects relevant customer information for the RFI / RFP / RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's)
Utilizes DGF CRM tool for reporting and analysis
Owns a vehicle for customer visits
Bilingual French & English required
DHL Global Forwarding will only employ those who are legally authorized to work in Canada. This is not a position for which visa sponsorship will be provided.
Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.