Join our team
We have set out on a mission to transform the business customer experience starting with our Managed Services. We will minimize the customer effort to engage with TELUS.
We will also change the way our team-members work enabling them to be more productive allowing them time to focus on serving our customers.
While tools and platforms are important, how we execute is critical.
We are seeking a Manager - Information Technology Infrastructure Library (ITIL) - Service Management Office (SMO) to lead a team of highly inspired and dynamic team-
members that are passionate about ITIL process definition and adoption. The standardized processes will inform how we implement ServiceNow, an IT Service Management (ITSM) platform of action.
As the leader of the Business - SMO you will be accountable for defining, maintaining and managing processes, policies and standards for IT service management as it relates to the ServiceNow deployment.
You provide the necessary organisational structure, expertise, coordination and control to facilitate the implementation of IT service management process activities and to provide the necessary focus on business goals and objectives.
Here’s the impact you’ll make and what we’ll accomplish together
Imagine a service delivery organisation as an orchestra where each musician represents a piece in the service delivery chain -
from service strategy and demand all the way through to operational support. The SMO would then be the conductor, ensuring that each musician plays their part to perfection and is in sync with all the other musicians to deliver music that at least meets the audiences’ expectations but preferable exceeds them.
Your roles as the central point of focus for driving efficiency and effectiveness in the delivery of IT services through sharing common resources, process expertise and a central improvement program providing education, techniques and tools.
Your team will have the expertise and drive to speed up the evolution from simply managing technology domains to managing IT services that are aligned with business services.
You’re the missing piece of the puzzle
Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.
and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.
Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.