IT Support Specialist - 14 Month Contract
Toronto, ON
4d ago

Job Description

The IT Support Specialist is responsible for the installation, configuration, and ongoing Home Office and Store support for PC / laptop / Apple hardware / POS software and related devices.


  • Provide timely intermediate to advanced end-user hardware and software support for both Home Office and Stores
  • Prepare and maintain all department documentation, which includes inventory and asset management
  • Perform troubleshooting to determine and resolve the root cause of all hardware / software issues
  • Perform moves, adds, and changes for computer equipment when required
  • Responsible for creating and updating all corporate images for both home office and stores devices
  • Responsible for all IT hardware staging and builds for Retail Projects
  • Setup of new users’ desktops and / or laptops
  • Manage and deploy the roll-out of all hardware refreshes / upgrades
  • Ensure all incidents are properly logged and resolved within Cherwell as per the predetermined OLA’s and SLA’s
  • Make hardware and software recommendations (Technology Road Maps)
  • Provide end-user support for all mobile devices
  • Manage all IT vendors that are working on behalf of IT; this includes, but is not limited to Ensuring communicated timelines and schedules are being met Ensuring the vendor pricing is controlled, and Ensuring that the vendors are performing to Indigo’s expectations
  • Support the execution of projects on an as needed basis
  • Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
  • Proactively identify and anticipate customer expectations and needs
  • Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
  • Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them
  • Model Indigo’s beliefs and convey a positive image in everything you do
  • Celebrate diversity of thought and have an open mindset
  • Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
  • Embrace, champion and influence change through your team and / or the organization

  • University or College degree in Computing Science or related field
  • Minimum of 3 years experience with an IT support position in a retail environment
  • A+ Certification is required
  • High level of professionalism in conduct and in communication
  • Strong interpersonal skills with the ability to lead and influence peer groups
  • Excellent written and verbal communication skills
  • Demonstrable track record of communicating with and managing expectations of customers and stakeholders
  • High degree of proficiency in Microsoft Office tools
  • Strong troubleshooting skills
  • Readiness to work flexible hours as required
  • Ability to multi-task and prioritize work
  • Strong analytical and problem solving skills
  • Excellent team player
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