Senior Business Analyst
BMO Bank of Montreal
8d ago

The Senior Business Analyst is accountable for the business analysis related to the introduction of new and / or revised processes, systems, and product services for Operations and / or Capital Markets business groups, ensuring minimal disruption to the business.

This role will provide guidance as the lead business analyst representing operations and front office business groups throughout medium-

to-large sized projects supported within the PMO portfolio. This role may be accountable for one or more of the various stages of the project lifecycle including idea and opportunity assessment, business requirements gathering, solution design and development, solution testing, user training, and initiative implementation.

The Senior Business Analyst may also be responsible for providing consultation, guidance, coaching, and deliverable oversight for other business analysts and project peers.

This role meets objectives within a twelve- to eighteen-month time horizon.

  • Change Management - enable change in the organization by partnering with Operations, Capital Markets, and / or Technology Delivery groups to define needs and recommend strategically aligned solutions that deliver value to stakeholders
  • Product and Process Management identify, recommend, and implement process improvements for efficiency, responsiveness, and controls
  • Risk & Control understand regulatory and compliance requirements and ensure adherence with Banks Standards and policies
  • Business Performance Management - support the delivery of exceptional customer service, align individual performance goals to team and organizational goals, and demonstrate behaviours that are consistent with Being BMO and are aligned with BMO actions and values
  • Represent Operations and / or Capital Markets front office on medium-to-large sized projects and initiatives to provide business-
  • specific context, information, and analysis on proposed changes.

  • Define and / or provide the project team with recommendations towards setting the overall approach for requirements gathering and user acceptance testing
  • Represent Operations and / or Capital Markets during change impact analysis; business requirements gathering; user acceptance test planning and execution;
  • implementation planning and support; issue escalation and management; sustainment and change acceptance; and in making updates and recommendations to leadership

  • Liaise with other operations and business units, Project Delivery groups, Technology Delivery, and external vendors to ensure business interests are represented, documented, and understood from project initiation through to closure.
  • Enable Operations groups to successfully accept process and system changes by ensuring key stakeholders are informed and understand the implications of changes;
  • recommend actions as appropriate.

  • Assess opportunities for the migration of work in or out of assigned operation units, make recommendations and assist in negotiating funding for work migrating to the business units, as required.
  • May document, coordinate, and / or implement UAT test strategy and plans, test cases, training strategy, training plans or supporting material
  • Partner with Technology Delivery (TD) teams to ensure system application design specifications developed by TD meet the business unit expectations / requirements, and negotiate solutions.
  • Act as the liaison and intermediary for the delivery of assigned change management initiatives; ensuring business impacts and requirements for successful implementation are accurately and thoroughly defined and understood.
  • Partner with assigned operation unit(s) for effective and efficient delivery of projects
  • Provide leadership, motivation, coaching, mentoring and professional development for project teams in order to obtain a high level of co-
  • operation and contribution from all project members

  • Support the implementation and maintenance of process and system changes to ensure business requirements are accurately defined, business implications and impacts are understood, and leadership decisions are informed through thorough and thoughtful analysis and recommendations.
  • Ensure common application of standards and consistency of implementation in accordance with Bank standards and best practices.
  • Ensure the overall implementation of change (technological, procedural, process and organizational) is timely, efficient and aligned to business priorities and consistent with the Bank’s overall strategy.
  • Support the operation unit(s) in the resolution of internal business partner processing and / or technical problem escalations, and work with impacted areas to address both short- and long-term issues.
  • Ensure user requirements are defined and documented; partner with project teams as needed to create manuals, training material / or job aids.
  • Facilitate and / or participate in post-implementation activities as required.
  • This role may also have specific functional accountability, or area of specialization, in process management :
  • Identify barriers to effective business services that may exist in the assigned operation unit and provide input and analysis supporting solutions to these challenges and initiatives, where necessary.
  • Identify new opportunities to improve processes for efficiency, responsiveness and controls; recommend and implement improvements through delivery of projects.
  • Provide workflow / procedure training to team members, as required.
  • Participate in external and internal audits, as required.
  • Understand regulatory and compliance requirements as prescribed for the business unit, and provide recommendations and implement actions to ensure adherence, as required.
  • Adhere to project industry standards and requirements and ensure they are followed and assessed against current practices and policies.
  • Mitigate audit exposures and maintain awareness of regulatory impacts of change initiatives.
  • Review policy and procedure (P&P) updates for potential impacts that require assessment of changes introduced.
  • Understand risks inherent in area(s) of expertise and take appropriate actions, including accuracy and safeguarding of all documentation and any other requirements to ensure operational integrity is maintained within the business.
  • Ensure adherence to all aspects of BMO’s Code of Conduct and Ethics Corporate Policy, as well as all applicable legislation, regulatory rules / requirements, and Bank standards for such things as potential conflicts of interest, safeguarding of customer information, trading in securities, anti-
  • money laundering, privacy and disclosure of outside business activities.

  • Ensure strict confidentiality is maintained for both Customer and Bank information
  • Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation.
  • Support the delivery of exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available services and support.
  • Align individual performance goals to team and organizational goals.
  • Demonstrate behaviours that are consistent with Being BMO and are aligned with BMO actions and values.

    This role has the authority to :


    Internal : External :

    External : SCOPE AND IMPACT


    This job has direct or indirect impact on the following :

    a) Knowledge : b) Skills :

    b) Skills :

    To find out more visit us at https : / /

    BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives.

    Accommodations are available on request for candidates taking part in all aspects of the selection process.

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