Marketing Manager

Rogers Communications

Toronto, ON, CA, M4W 1G9

6d ago

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind.

To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream.

A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

Are you passionate about brands that challenge the status quo? Do you have the motivation to take wireless to the next level and drive operational excellence?

Are you driven in developing strategies that will grow revenue and reduce churn?

At chatr, we are on a journey to grow and exceed our sales targets and are seeking a Manager, Prepaid to Postpaid Migrations with experience in managing programs to grow revenue and reduce churn through migrating customers to one our postpaid brands (Rogers or Fido).

We are looking for people who thrive in a fast-paced environment, are excited to test new strategies and can navigate multiple projects while collaborating with several teams.

If this vision inspires you, the role of Manager, Prepaid to Postpaid Migrations is for you. This position will be responsible for delivering on revenue and churn key performance indicators, working very closely with the Pricing, Brand, Customer Relationship Management Operations, Postpaid Marketing and Customer Base Management (CBM), Channels and Go to Market teams.

What you will be doing :

Own messaging and customer segmentation strategy to create and maintain relevant Prepaid to Postpaid (P2P) offers on a per customer level with minimum revenue lifts and offer rotation to drive peacetime volume

Developing proactive migration selling at key customer interaction points (e.g. store visits, call center) in partnership with channels

Optimize outbound telemarketing channel to test and learn new offers in contained fashion with a hyper-targeted list

Improving P2P migration customer journey through removal of roadblocks for qualified customers (e.g. credit requirements for non-term migrations, timing and triggers of direct to customer communication)

Manage multi-channel direct to customer campaigns with a customer first mindset

Opportunity to test and learn new ideas, messaging and tactics to increase KPIs

Developing a deep understanding of the prepaid wireless market and key business drivers partnering with Brand to develop marketing briefs

Prioritize and juggle many tasks and projects at once.

Effectivity work within a team environment and lead cross functional teams.

What you bring :

At least 5+ years of experience of Marketing / Brand / Pricing or prepaid market experience

Exceptional sales and customer orientation, collaboration, adaptability and initiative experience

Data-driven and analytical, excellent MS Excel skills and ability to assess and understand how to leverage and summarize data to improve strategies and performance (good understanding of campaign measurement, profitability, revenue tracking, segmentation etc)

Strong business acumen

Exceptional communication skills, both written and oral for presentation purpose.

Ability to present information and build relationships at all levels of management

Ability to sell ideas / concepts to others through logical and persuasive arguments

Self-starter with proven track record of being detailed oriented

Highly adaptive demeanor and willingness to be flexible to changing environments and priorities

Knowledge of SAS or SQL or data analytics are assets

Knowledge of telecommunications industry an asset

Schedule : Full time Shift : Day Length of Contract : Not Applicable (Regular Position) Work Location : 333 Bloor Street East (012), Toronto, ON Travel Requirements : None Posting Category / Function : Marketing & Marketing Communication Requisition ID : 210793 Together, we'll make more possible, and these six shared values guide and define our work :

Our people are at the heart of our success

Our customers come first. They inspire everything we do

We do what’s right, each and every day

We believe in the power of new ideas

We work as one team, with one vision

We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered.

We recognize the business value in creating a workplace where each team member has the tools to reach their full potential.

At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best.

Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work.

You matter to us! For any questions, please visit the Rogers FAQ.

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