Service Desk Analyst
Myticas Consulting Inc
Ottawa, Canada
6d ago

The team at Myticas Consulting is looking for an experienced Service Desk Analyst, who would be interested in an great opportunity within the Ottawa region.

Skills and abilities that are required for this particular role are :

  • Proven Customer Service Experience
  • Bilingual (English / French)
  • Ability to listen, and identify computer related issues over the phones from clients
  • Ability to articulate technical instruction to support our clients with computer software hardware or configuration issues
  • IT related certification is considered an asset (TIL)
  • Strong communications skills oral, written
  • Government Security Clearance needed
  • Familiarity / Experience with Google Services / Google Cloud Services
  • Familiarity / Experience with IPad / Apple Technology / iPhones
  • Familiarity / Experience with MS Suite, MS Office 2013 or greater, MS Exchange, MS Active Directory
  • Familiarity / Experience with Remote technologies : VDi and VMWare
  • Previous experience doing overnight shift work if required
  • To apply for this opportunity, send us a detailed model of your resume in confidence. Our recruitment team will formally follow up at the conclusion of the review process.

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