Senior Developer Analyst
Vancouver, CA
36d ago

Position Overview :

The Developer will own the developmental tasks of the solution based on integration of ServiceNow (SNow) with TELUS. The Developer must align with the Architects / Technical Design Team on the project responsible for aligning technical designs to ensure that they are supported by the underlying vendor software.

The deliverables are expected to meet high quality standards.

Ideally, you will understand configuration management principles, and perform the necessary tasks to design and develop configurations and customizations for component discovery.

A successful candidate will need to be proficient utilizing various devices to collect configuration information and work closely with key client stakeholders and senior technology leaders when gathering requirements. What You will do :

  • Deliver technical specification and implementation of the SNow integration; analyze business requirements, evaluate design approaches and provide estimates of work effort
  • Responsible for identifying and mapping integration points to other systems; create design documentation and workflows (e.
  • g. Files, database tables, program modules, screens, reports, etc.)

  • Develop test aand deploy application changes as outlined in the analysis and design
  • Test and debug program units in conjunction with other units and / or systems and integrate with other program modules and systems
  • Provide 3rd level application support as necessary
  • Your ideal profile includes :

  • SNow! Experience with development and implementation of SNow ITSM modules; experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP, etc.
  • Experience with SNow client and server-side JavaScript and the ServiceNow APIsExperience with extending the SNow schema to custom applications;
  • exposure to SNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC, etcCustomize SNow using UI Pages, UI Macro & CMS using CSS, HTML, and JellyExperience with Business Rules, Script Includes, UI Actions, Scheduled Jobs -

    all scripted aspects of the SNow systemExperience with scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-

    SAML setup and integration of SNow to other applications

  • Incident Management, Problem Management, Configuration Management, Change
  • Management, Knowledge Management or other ITSM application
  • System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST / SOAP
  • Fundamental knowledge of networking including TCP / IP ports and firewalls, network protocols, and IP networks
  • Experience with relational databases (e.g. MySQL, Oracle)
  • A fundamental understanding of ITSM, ITIL or CMDB
  • Experience presenting and conducting demo reviews with client stakeholders
  • Required Professional Designation / Certification :

  • Bachelor's degree in computer science, computer engineering, management information systems, related discipline or equivalent experience
  • ITIL certification strong asset
  • 5+ years of experience in transactional services work experience
  • Who is TELUS?

    We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.

  • Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
  • and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

    Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

    Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

    Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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