Clinical Analyst - TELUS Health (British Columbia and Ontario)
TELUS Health
Kelowna, BC, CA
6d ago

Join our team

Do you thrive in a fast-paced, team centric environment? Are you a detailed-oriented individual who loves solving problems using by leveraging creative solutions?

If you want to be in a space where your knowledge and experience are used to make collaborative decisions to improve the health outcomes for Canadians, then read on as this is the job for you!

Here’s the impact you’ll make and what we’ll accomplish together

As a key member of the TELUS Health team, you will be at the forefront of providing excellent customer support as it relates testing, training, providing timely follow-

up and, implementation activities. In this position, you will be joining a growing team Analysts transforming & converting health data for Canadian doctors to a TELUS EMR (Electronic Medical Record)

This is an exciting opportunity to leverage your experience and skillet within an innovative and collaborative environment.

Your work will be crucial to the success of the EMR platform within TELUS Health!

Here's how

  • As part of the team, you’ll be responsible for :
  • Virtually meet with clients to conduct requirements gathering and perform validation activities over teleconference
  • Facilitate data review sessions with Physicians, clinic leads and internal teams
  • Assess impacts and trends of potential client pain points to propose feasible solutions to the data team
  • Ensure internal and external customers receive timely and accurate project information and status updates
  • Handle all migration issues with tact and diplomacy, working as an advocate for our internal and external clients
  • Develop excellent working relationships with stakeholders at all levels to build consensus
  • Follow up on the outcome of data issues found during review sessions
  • Work with various teams to identify roadblocks, resolve issues, track go-live dates and ensure timely completion for each project
  • Assist in the implemention of operational improvement opportunities
  • Qualifications

    You're the missing piece of the puzzle Functional Skills :

  • Self-starter with the ability to self-motivate, prioritize, and independently execute assigned work
  • Avid problem solver
  • Ability to stay highly organized in a fast paced environment
  • A passion for delivering results to drive an outstanding customer experience
  • Passion for helping to generate creative solutions to problems
  • Proven ability to craft positive, concise written communications in meaningful terms for the audience
  • Capable of listening and interpreting client feedback to understand workflow and identify any potential issues with migration
  • Highly collaborative, a persuasive presentation style, and polished communication skills
  • Intermediate proficiency with Microsoft (MS) Office (Excel, PowerPoint, Word, Outlook)
  • Great-to-haves

  • Agile & Project Management skills
  • Medical experience or clinical workflow as asset
  • Awareness of data migration standards
  • Change management experience
  • Required Experience :

  • 5+ years of experience customer-facing experience role
  • 2+ years of experience working with EMRs or Clinical Data or Clinical Workflow or Healthcare industry
  • Who is TELUS?

    We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.

  • Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
  • and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

    TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

    Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

    Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

    Do you share our passion? At TELUS, you create future friendly® possibilities.

    At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

    Disclaimer : In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and / or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

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