Custodian of all service level agreements in which Operations is a participant; including annual fit for purpose reviews and timely resolution of issues.
Development and continuous oversight of the Operations Services Support Request process. Includes ownership of a consistent request process, prioritization, assignment and progress reporting on all regional requests to Operations Services.
Compilation of a quarterly Operations Corrective and Preventative Action inventory complete with an evaluation of findings with the potential to be systemic across our areas.
Assist in the facilitation of the Annual Operations Plan and development of associated communication and progress update packages.
Assist in the governance requirements of various operations management committees and advisory teams.Frequent assignment of regional requests for support (varied).