IT Operations Manager
Procom
Markham, Ontario, Canada
1d ago

IT Operations Director / Manager

On behalf of our client, Procom is seeking a IT Director for a Permanent role with one of our Healthcare Sector clients.

IT Operations Director / Manager Responsibilities

  • Building the organization’s technology strategy and roadmap including :
  • Infrastructure : provide a high performing, reliable and cost-efficient environment to run IT services including utilization of cloud environment
  • Information / Data : maintaining integrity, availability, and accuracy of business data; developing the environment for ongoing data and analytics capabilities
  • Security : protect confidentiality, integrity and availability of information by establishing physical and logical controls
  • Documentation : Develop and maintain SOP and policies that govern IT and privacy operations
  • Procure services with the right quality, at the right price with right controls
  • Interacting with the global IT Operations to ensure alignment and proper deployment of our technology needs.
  • Address other major needs to support growth including governance, operating model, architecture, processes, internal capabilities, external partners, etc.
  • Develop & execute a multi-year roadmap to increase our reliability, agility and security while reducing our complexity & maintenance burden.
  • Need to consider cloud, managed services and automation.

  • Responsible for overseeing our Disaster Recovery plan and tests to support overall Business Continuity.
  • Experience with IVR systems, Microsoft 365 and agile principles and practices preferably supporting healthcare IT operations
  • Experience with supporting software and application development and API integrations
  • Experience building strategic vendor partnerships, managing large contracts, renewals and RFPs. Responsible for Infrastructure vendor and contract management including negotiation of renewals and key contracts.
  • Responsible for successful delivery of infrastructure & operations initiatives on schedule and budget with high quality.
  • Ensuring cost-effective delivery of IT services and able to respond with agility to changing business priorities.

  • Develops and govern the annual operating and capital expenditure budget, lead infrastructure cost optimization initiatives and manage expenses to stay within plan
  • Represent the Technology division in various audits by regulatory entities

    IT Operations Director / Manager Qualifications & Experience :

  • Bachelor's degree and at least 5 years of experience in IT management
  • Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
  • Experience with vendor and vendor contract management, including SLA review.
  • Experience diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems
  • Experience identifying operational issues and recommending and implementing strategies to resolve problems.
  • Experience managing cross-functional and / or matrix teams.
  • Experience interacting at the executive level.
  • At least 2 years of experience planning, developing, and managing departmental expense and capital budgets.
  • At least 3 years of experience directly managing people, including hiring, developing, motivating, and directing people as they work
  • Bachelor's degree in IT, IS, Mathematics
  • Bachelor's degree and at least 8 years of experience in IT, Engineering, Accounting, Finance, Consulting, Strategy, Project / Program Management and / or Analytics OR a High School diploma / GED and at least 11 years of experience in IT, Engineering Accounting, Finance, Consulting, Strategy, Project / Program Management and / or Analytics.
  • IT Operations Director / Manager Work Location

    Markham, ON (Remote until COVID-19 clears)

    IT Operations Director / Manager Length

    Permanent Full-Time

    IT Operations Director / Manager Start Date

    Immediately

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