IT Operations Director / Manager
On behalf of our client, Procom is seeking a IT Director for a Permanent role with one of our Healthcare Sector clients.
IT Operations Director / Manager Responsibilities
Building the organization’s technology strategy and roadmap including :
Infrastructure : provide a high performing, reliable and cost-efficient environment to run IT services including utilization of cloud environment
Information / Data : maintaining integrity, availability, and accuracy of business data; developing the environment for ongoing data and analytics capabilities
Security : protect confidentiality, integrity and availability of information by establishing physical and logical controls
Documentation : Develop and maintain SOP and policies that govern IT and privacy operations
Procure services with the right quality, at the right price with right controls
Interacting with the global IT Operations to ensure alignment and proper deployment of our technology needs.
Address other major needs to support growth including governance, operating model, architecture, processes, internal capabilities, external partners, etc.
Develop & execute a multi-year roadmap to increase our reliability, agility and security while reducing our complexity & maintenance burden.
Need to consider cloud, managed services and automation.
Responsible for overseeing our Disaster Recovery plan and tests to support overall Business Continuity.
Experience with IVR systems, Microsoft 365 and agile principles and practices preferably supporting healthcare IT operations
Experience with supporting software and application development and API integrations
Experience building strategic vendor partnerships, managing large contracts, renewals and RFPs. Responsible for Infrastructure vendor and contract management including negotiation of renewals and key contracts.
Responsible for successful delivery of infrastructure & operations initiatives on schedule and budget with high quality.
Ensuring cost-effective delivery of IT services and able to respond with agility to changing business priorities.
Develops and govern the annual operating and capital expenditure budget, lead infrastructure cost optimization initiatives and manage expenses to stay within plan
Represent the Technology division in various audits by regulatory entities
IT Operations Director / Manager Qualifications & Experience :
Bachelor's degree and at least 5 years of experience in IT management
Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
Experience with vendor and vendor contract management, including SLA review.
Experience diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Experience managing cross-functional and / or matrix teams.
Experience interacting at the executive level.
At least 2 years of experience planning, developing, and managing departmental expense and capital budgets.
At least 3 years of experience directly managing people, including hiring, developing, motivating, and directing people as they work
Bachelor's degree in IT, IS, Mathematics
Bachelor's degree and at least 8 years of experience in IT, Engineering, Accounting, Finance, Consulting, Strategy, Project / Program Management and / or Analytics OR a High School diploma / GED and at least 11 years of experience in IT, Engineering Accounting, Finance, Consulting, Strategy, Project / Program Management and / or Analytics.
IT Operations Director / Manager Work Location
Markham, ON (Remote until COVID-19 clears)
IT Operations Director / Manager Length
IT Operations Director / Manager Start Date