Position Overview :
CIBC Mellon is undertaking multiple technology and operational enhancement initiatives as part of its commitment to continuously improving the client experience.
The Senior Communication Specialist will deliver timely, relevant and accurate communications related to these projects, targeting the company’s clients, prospects, employees and other stakeholders.
The Senior Specialist will work closely with the Program Managers and other members of the Communications and Marketing team, operational subject matter experts, technology team members and client-
facing colleagues. The Senior Specialist will orchestrate and drive disciplined and organized communications activities, creating effective communications campaigns and messaging that help build and protect CIBC Mellon’s reputation with its clients.
Working in collaboration with the program managers and members of the corporate communications team, develops target messaging, content and communications planning needed drive a consistent and strong client experience amid change
Creates powerful, accessible and timely communications that reinforce CIBC Mellon’s commitments to client service, operational excellence, and continuous improvement
Builds relationships with key internal stakeholders partners (e.g. project teams, Technology and Information Delivery teams, Client Service Delivery, Relationship Management) to ensure line of site to upcoming initiatives requiring integration, communication, and change management support
Works to enhance communications quality by reviewing, editing and updating client communications as well as coordinating across multiple projects and initiatives
Assists in the organization, writing, editing, planning and execution of relevant internal communications activities to keep employees informed regarding relevant change initiatives
Meets regularly with stakeholders across operations, technology and project teams to help maximize visibility of project roadmaps, initiatives, and programs to evaluate support required;
identifies integration opportunities with other in-flight and planned initiatives
University education or equivalent formal post-secondary education with a degree in Communications, English, Business, or other writing-intensive discipline
Progressive experience in B2B corporate communications, employee communications, digital communications or business support communications
Highly organized and able to manage / organize multiple competing priorities
Exceptional command of the English language, including previous experience in a role with heavy emphasis on writing / editing
Strong oral communication and presentation skills
Personal initiative, ability to manage competing timelines / stakeholders with a strong sense of
CIBC Mellon's Values :
Client Focus : Putting the client at the centre of all that we do
Integrity : Acting with the highest ethical standards for our company, our employees and our clients
Teamwork : Fostering collaboration and diversity to empower employees to build relationships and deliver insights
Excellence : Setting the standard for leading-edge solutions, innovation and continuous improvement