Product Manager
Points.com Inc.
Toronto, CA
21h ago

Company Description

As a trusted partner to the world’s leading loyalty programs, Points builds, powers, and grows new ways for members to get and use their favorite loyalty currency.

More than 1 billion loyalty program members touch our products through brands like Hilton, Air Canada, Lyft, United Airlines, Air France-KLM, Chase Bank, Etihad Airways, and .

Our team of 250+ people across 5 global offices works together to build and launch new solutions, solve complex challenges for our partners, and create a one-of-a-kind company culture.

Click to learn more about Points!

Job Description

As a Product Manager, you will be responsible for defining product strategy and collaborating with engineering, marketing and sales to bring world class solutions from conception to your customer.

You will aggregate customer requirements, prioritize new capabilities, build product roadmaps and manage the product life cycle and bring those product capabilities to market.

In this role, you will work on our flagship product which is a white label solution that has helped some of the world’s biggest loyalty programs become engagement and revenue engines for the airline or hotel chains they represent.

Reporting to the Product Manager, Lead (LCR), the Product Manager, will be responsible for :

  • Defining product strategy to bring world class solutions to your customer.
  • Working closely with the Product Managers, Directors, and VP of Product to continually evaluate
  • Our portfolio of products / services to maximize revenue for our loyalty partners and for Points as a company.
  • Leading product discovery activities by working with loyalty program partners, program members and internal teams.
  • Writing product requirements, technical specifications, transaction flows, release plans, and other operational processes life cycle.
  • Collaborating with stakeholders to create efficient tools and APIs for our internal and external applications.
  • Recognizing customer segments, loyalty market trends, and how they impact the business to help drive product strategies and long-term roadmaps.
  • Working closely with the Product Managers, Directors, and VP of Product to continually evaluate
  • Using Agile product delivery practices; working closely with software engineering to build, test, release, and measure all product initiatives.
  • Managing product backlogs, project timelines, scope, milestones, and prioritization.
  • Qualifications

  • 2-3+ years Software Product Management experience is required.
  • A passion for commerce platforms. Strong background or familiarity with e-commerce development and related areas.
  • Computer Science, Engineering degree or equivalent technical work experience is strongly preferred.
  • Familiarity with systems design thinking processes and how they impact software development.
  • Understanding of enterprise software product lifecycles for multi-stage long-term strategic initiatives.
  • A strong understanding of micro-services and API development.
  • Proven ability to work with cross-functional teams including data engineering, sales, marketing, business management and customer care;
  • Goal-oriented, detail-oriented, ambitious, and strong ability to follow-through on commitments.
  • Previous experience with Agile development practices an asset.
  • Additional Information

    What we offer :

  • Flexible hours
  • Extra days off
  • Extended health care from day one
  • Parental leave top-op
  • Fitness Credit
  • RRSP Matching Plan
  • Learning & Development
  • Free coffee, snacks & drinks
  • The best Technology
  • YOLO leave
  • Green Commute or WFH credits
  • Company-sponsored activities such as bowling, movies, sports, paintball, and more!
  • Our Process :

    Points is an equal opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunity regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law.

    Upon request we will provide accommodation for applicants with disabilities.

    We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally.

    All applications will be reviewed from our Talent Team and the successful candidate(s) will go through the following recruitment process :

    Recruiter Phone Interview

    Hiring Manager Interview

    Take-home Assessment or remote coding exercise (If applicable)

    Team Interview

    All candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.

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