Key Account Manager Healthcare
Life Labs
Toronto, Ontario, Canada
3d ago

At LifeLabs, we are focused on our vision of building a healthier Canada! We are the largest community diagnostics laboratory in Canada with over 350 collection centres, 16 laboratories and service over 20 million patients each year.

Caring, Agile, Customer Driven, One Team - We live our values every day in what we do to help our patients and healthcare providers.

With over 5,700 employees, we all make a difference and that’s why our people are so important to us.

This is an exciting time to grow your career with us and support numerous business initiatives, innovations, best practice and business development opportunities.

  • The Key Account Manager is an integral role to drive profitable revenue growth through customer-focused, strategic initiatives;
  • supporting the achievement of short and long-term revenue and EBITDA targets. Reporting to the Director Enterprise Accounts, the Key Account Manager will develop relationships and drive sales with new and existing enterprise corporate customers.

    The Key Account Manager will be accountable for driving sales by developing and executing on strategic territory business plans that are aligned to corporate strategy.

    They will drive sales through, building strong relationships with customers and present articulate and clear value propositions.

    This person will work closely with all levels of internal and external stakeholders; up to and including the C-Level Suite.

    Requirements :

  • Understands and assesses customer’s business objectives, strategies and needs.
  • Leverages the LifeLabs COVID-19 solution and the full portfolio of LifeLabs products and service offerings, to create unique customer value to our largest, highest revenue / profit potential and most strategic customer accounts.
  • Acts as the account lead within a matrix account focused solution team (composed of both internal and external subject matter experts - both clinical and operational) to maximize growth.
  • Selling and establishing long term relationships with key accounts stakeholders including with C Suite’ or senior level decision makers.
  • Leverage internal clinical and operational expertise as well as the Contract Services Managers who will coordinate the onboarding, implementation of the solution and sustain the transactional elements of the relationship.
  • Develop territory and / or account strategies, building business plans to meet corporate objectives and sales goals.
  • For each account, manage the development and implementation of strategic initiatives.
  • Negotiates contracts resulting in long-term commitment.
  • Subject Matter Expert for RFP / RFI opportunities and submissions.
  • Responsible for all aspects of the territory or segment account management (including detailed account planning, monthly sales reporting and forecasting).
  • Ensure business plans are implemented in accordance with timelines and financial expectations and that any issues, challenges or deviations are escalated for resolution in a timely manner.
  • Compose briefing notes, executive updates and external customer / stakeholder communication as required.
  • Responsible for CRM and up to date funnel management and meeting KPIs.
  • Responsible for monthly and / or weekly territory / account updates
  • Qualifications :

  • 7 10 years of experience in a senior sales role at an executive level selling broad and complex product lines, required.
  • Previous experience selling to large institutions, industries and hospitals with the ability to sell to the C-Level Suite.
  • Understanding of the diagnostics industry is a very strong asset.
  • Excellent written and verbal communication skills with the ability to influence at all levels and lead teams toward a common vision or goal.
  • Proven ability to build long term strategic and senior level relationships.
  • Proven success in value-based, solution selling.
  • Proven presentation, negotiation and writing skills to create effective solution based sales recommendations.
  • RFP / RFI process and submission experience.
  • Strong internal and external networking skills with robust inter-personal skills that will develop and enhance long term relationships.
  • Experience in working in a fast paced, time sensitive, collaborative and team-oriented environment.
  • Ability to travel (following COVID restrictions) within Canada and able to work evenings and weekends as may be required.
  • ement of short-term and long-term revenue and EBITDA targets. Reporting to the Director Enterprise Accounts, the Enterprise Account Manager (EAM) will develop relationships, and drive sales with new and existing corporate customers .

    The EAM will be accountable for driving sales by developing and executing on strategic territory business plans that are aligned to corporate strategy.

    He / She will drive sales through, building strong relationships with customers and articulation presentation (The Pitch) of a clear value proposition.

    This person willk closely with external stakeholders that will include and not be limited to (C-suite, Company Medical Leads, Hus, Production Assistants, Trainers, Medical Consultants).

    The EAM will also ensure effective cross-functional collaboration and alignment with the internal partners including Business Development, Client Services, Laboratory Operations, IT, MedSci, Quality and Regulatory Affairs, Privacy and Finance.

    This is an integral role to drive profitable revenue growth through customer-focused implementation of strategic initiatives to support the achievement of short-term and long-term revenue and EBITDA targets.

    Reporting to the Director Enterprise Accounts, the Enterprise Account Manage

    This is an integral role to drive profitable revenue growth through customer-focused implementation of strategic initiatives to support the achievement of short-term and long-term revenue and EBITDA targets.

    Reporting to the Director Enterprise Accounts, the Enterprise Account Manager (EAM) will develop relationships, and drive sales with new and existing corporate customers .

    The EAM will be accountable for driving sales by developing and executing on strategic territory business plans that are aligned to corporate strategy.

    He / She will drive sales through, building strong relationships with customers and articulation presentation (The Pitch) of a clear value proposition.

    This person will work closely with external stakeholders that will include and not be limited to (C-suite, Company Medical Leads, Human Resources, Production Assistants, Trainers, Medical Consultants).

    The EAM will also ensure effective cross-functional collaboration and alignment with the internal partners including Business Development, Client Services, Laboratory Operations, IT, MedSci, Quality and Regulatory Affairs, Privacy and Finance.

    r (EAM) will develop relationships, and drive sales with new and existing corporate customers . The EAM will be accountable for driving sales by developing and executing on strategic territory business plans that are aligned to corporate strategy.

    He / She will drive sales through, building s

    This is an integral role to drive profitable revenue growth through customer-focused implementation of strategic initiatives to support the achievement of short-term and long-term revenue and EBITDA targets.

    Reporting to the Director Enterprise Accounts, the Enterprise Account Manager (EAM) will develop relations

    This is an integral role to drive profitable revenue growth through customer-focused implementation of strategic initiatives to support the achievement of short-term and long-term revenue and EBITDA targets.

    Reporting to the Director Enterprise Accounts, the Enterprise Account Manager (EAM) will develop relationships, and drive sales with new and existing corporate customers .

    The EAM will be accountable for driving sales by developing and executing on strategic territory business plans that are aligned to corporate strategy.

    He / She will drive sales through, building strong relationships with customers and articulation presentation (The Pitch) of a clear value proposition.

    This person will work closely with external stakeholders that will include and not be limited to (C-suite, Company Medical Leads, Human Resources, Production Assistants, Trainers, Medical Consultants).

    The EAM will also ensure effective cross-functional collaboration and alignment with the internal partners including Business Development, Client Services, Laboratory Operations, IT, MedSci, Quality and Regulatory Affairs, Privacy and Finance.

    hips, and drive sales with new and existing corporate customers . The EAM will be accountable for driving sales by developing and executing on strategic territory business plans that are aligned to corporate strategy.

    He / She will drive sales through, building strong relationships with customers and articulation presentation (The Pitch) of a clear value proposition.

    This person will work closely with external stakeholders that will include and not be limited to (C-suite, Company Medical Leads, Human Resources, Production Assistants, Trainers, Medical Consultants).

    The EAM will also ensure effective cross-functional collaboration and alignment with the internal partners including Business Development, Client Services, Laboratory Operations, IT, MedSci, Quality and Regulatory Affairs, Privacy and Finance.

    trong relationships with customers and articulation presentation (The Pitch) of a clear value proposition.

    This person will work closely with external stakeholders that will include and not be limited to (C-suite, Company Medical Leads, Human Resources, Production Assistants, Trainers, Medical Consultants).

    The EAM will also ensure effective cross-functional collaboration and alignment with the internal partners including Business Development, Client Services, Laboratory Operations, IT, MedSci, Quality and Regulatory Affairs, Privacy and Finance.

    integral role to drive profitable revenue growth through customer-focused implementation of strategic initiatives to support the achievement of short-term and long-term revenue and EBITDA targets.

    Reporting to the Director Enterprise Accounts, the Enterprise Account Manager (EAM) will develop relationships, and drive sales with new and existing corporate customers .

    The EAM will be accountable for driving sales by developing and executing on strategic territory business plans that are aligned to corporate strategy.

    He / She will drive sales through, building strong relationships with customers and articulation presentation (The Pitch) of a clear value proposition.

    This person will work closely with external stakeholders that will include and not be limited to (C-suite, Company Medical Leads, Human Resources, Production Assistants, Trainers, Medical Consultants).

    The EAM will also ensure effective cross-functional collaboration and alignment with the internal partners including Business Development, Client Services, Laboratory Operations, IT, MedSci, Quality and Regulatory Affairs, Privacy and Finance.

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