The incumbent will perform repairs and / or maintenance and / or assembly at the customer's premises or on the worksite, on all Komatsu products as well as other products sold by SMS Equipment.
Must answer and return customer calls.
Must develop is territory by seeking new customers and maintaining existing customers.
Must organize his work schedules to maintain optimum productivity.
Analyse failure and repair required.
Complete a full report on the repairs and identify the cause of failure for each problem encountered.
Order parts to complete repairs.
Adjust, repair and / or replace defective parts.
Test the equipment once repaired to ensure proper operation and that the repairs meet with customer's requirements.
Clean, lubricate and perform regular maintenance on equipment.
Meet scheduled time allotments for repairs.
Notify Supervisor and / or customer of all repairs needed on machines.
Once work is completed, sign the work order, request credit for unused parts, collet all documentation (external purchases, etc.
and forward to Supervisor for invoicing.
Always be aware of the impact of any discussion with customers pertaining to performance of products sold by SMS Equipment.
Perform any other tasks assigned by Supervisor.
Red Seal as Heavy Equipment Technician.
Minimum 5 years of experience in troubleshooting electrical and hydraulic systems.
Knowledge of Komatsu products would be an asset.
Advanced knowledge of computer software’s and working with a portable unit.
Hardworking, proactive, self-reliant, team worker and focused on customer service.