This position reports to the Branch Manager.
Create an atmosphere of trust in order to establish a personalized relationship with our customers and offer excellent service
Promote the products offered by the Bank, guide customers through the wide variety of our financial products and services and propose new products that meet their needs
Carry out different types of research and analyses in order to provide accurate answers to customers' many questions, with a view to offering consistently outstanding customer service
Refer customers to the appropriate experts for more information depending on the needs expressed
The candidte needs to be able to identify all risks inherent to the Personal and Commercial Banking sector's activities.
Specifically, you will :
Offer your support to the financial advisors in the administrative processing of loans and investments files
Independently negotiate, within previously defined limits, agreements with customers and other sectors in order to solve problems related to customer satisfaction
Optimize communications and relationships with various other departments and parties involved
Ensure that certain files are followed up and carry out various operational activities of a complex and varied nature
Act as a resource person while supporting business development by carrying out fairly basic administrative tasks and analyses
High school diploma and three years of relevant experience or College diploma and one year of relevant experience
Customer service experience
Experience in the administrative processing of loans and investments, an asset
Knowledge of banking and financial products and services
Bilingualism (spoken and written) - English and French
We strive to be an inclusive organization where all employees are valued. National Bank stands out for its many initiatives to promote inclusion, making it a Canada-
wide leader in diversity.
Particular condition (external) : Please note that the work schedule may vary according to operational needs.
Customer Service Representative