Customer Service Agent
Industrial Alliance Insurance and Financial Services Inc.
Montreal, Quebec
4d ago

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network.

Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.

With operations across Canada and in the United States, iA Financial Group and its over 5,000 employees work hard every day to offer the best service to over four million clients.

Description

Are you passionate about customer service and dream of a stimulating career in individual insurance? Join our Client and Partner Service team in St-Léonard!.

As a customer service agent, you will be responsible for providing exceptional customer service over the phone to insureds and brokers about our products, contract clauses, insurance coverage, claims and commissions.

You will also have to provide telephone support to our brokers to help them more easily use our online applications.

In a call centre environment, you will :

  • Answer phone calls from clients and partners (90% of the time) and make phone calls (10% of the time)
  • Answer an average of 100 calls per day
  • Explain, provide information and document records based on the content of the discussion
  • Change personal information on records and document new claims
  • Process queries via email and occasionally provide administrative support to the department
  • Attend daily departmental meetings
  • Work during the Client and Partner Service Department’s business hours (Monday to Friday, 8 : 30 a.m. to 9 : 30 p.m.)
  • WORKING CONDITIONS :

  • No sales or solicitation
  • Complete training provided
  • Starting salary of $20,35 / hour
  • Full range of benefits, including group insurance, pension plan and social club
  • This position requires flexibility to be able to work during the Client and Partner Service Department’s business hours (Monday to Friday, 8 : 30 a.m. to 9 : 30 p.m.)
  • Required Profile

  • Bilingual (oral and written)
  • Diploma of college studies (DCS) in administration or equivalent
  • Minimum of two years of customer service experience in a call centre environment
  • Have knowledge of individual insurance products, procedures and legislation (an asset)
  • Ability to learn
  • Analytical skills and good judgment
  • Flexibility and openness to change
  • Team spirit and a positive attitude
  • A sense of service and of urgency
  • Our Commitment

    iA Financial Group is committed to having an equal access employment program and welcomes applications from women, visible minorities, Aboriginal peoples and disabled persons.

    Any use of the masculine form is to simplify the text and includes the feminine form.

    Also, we are committed to fostering a workplace that promotes diversity and inclusion. We can provide accommodation in our recruitment and selection processes to applicants with disabilities where required.

    Please contact your Recruiter, or send an email to accessiblecareers ia.ca.

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