Sr. Systems Analyst to support and maintain ERP applications to resolve incidents, service requests and problems
S.i Systems
Ottawa
9d ago

Our valued private sector client is seeking a Permanent Systems Analyst in Gatineau.

As the successful Systems Analyst, your primary responsibilities will be focused on support and maintenance of ERP applications to resolve incidents, service requests or problems.

Responsibilities :

  • Work with and support / maintain an ERP system including but not limited to application configuration, troubleshooting of complex incidents, development of new features through front end application and development of reports;
  • Perform research, development and testing for solutions and resolutions regarding business application functionality;
  • Analyze and revise existing system logic difficulties and documentation as necessary;
  • Perform application patching and / or testing of patches implemented against business applications and servers;
  • Build and support data queries and reports, triggers and events based on business and technical requirements;
  • Ensure continued, uninterrupted service of applications through identifying and resolving incidents and problems in a client / server environment;
  • Document and maintain operational procedures to support Company control policies and processes;
  • Troubleshoot and resolve issues;
  • Provide third tier support for the Company’s business applications, including periodic on-call support;
  • Analyze and follow service calls through to resolution using the incident management tool.
  • Must Have Skills :

  • Expeirence working with ERP applications to resolve incidents, service requests or problems;
  • Advanced knowledge and experience in SQL (PL / SQL) language (short quiz will be required);
  • Experience providing 3rd level business application support for requests, incidents and problems in a Windows environment;
  • Experience in using software tools / utilities to manage support / service calls and problems (ITSM)
  • Demonstrated ability to be the subject matter expert in s upporting, maintaining, and administering complex applications ;
  • College Diploma or Bachelor Degree in Management Information Systems (MIS), Computer Programming / Science;
  • Good working knowledge of formal change management processes;
  • Strong planning, prioritizing and time management skills - must be able to undertake and manage multiple tasks at the same time and work under deadlines and operational pressures;
  • Action-oriented person who excels in an environment where the pace of work is determined by a multitude of tasks and who is able to work in a team and to perform his or her duties with limited supervision;
  • Strong analytical and problem-solving skills;
  • Exceptional attention to detail and work ethic.
  • Nice to Have Skills :

  • Bilingualism in English and French
  • Experience working with IFS applications
  • Business Analysis Systems Analyst 5 - 7 years ERP ERP functional consultant 2 - 4 years Please describe your experience as a Systems Analyst supporting and maintaining ERP applications to resolve incidents, service requests and problems (Must-have)

    8 hr days onsite in Gatineau

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