Branch Representative
Le Groupe Master
Cambridge, Ontario, Canada
2d ago

Principal tasks :

  • Provide an outstanding customer service;
  • Process orders and quotations using different methods and support inside sales team with quotation requests;
  • Manage all incoming phone calls in a professional manner;
  • Source parts and / or equipment in collaboration with buying groups and suppliers;
  • Understand clients’ needs and suggest appropriate products or services to achieve satisfaction;
  • Build sustainable customer relationships and trust with customers account through open communication;
  • Follow company guidelines, policies and procedures;
  • Address customer's concerns and offer the best solution to solve the problem in a timely manner;
  • Conduct physical inventory and maintain inventory accuracy and cleanliness;
  • Various other related duties including on-call duties to support the branch as assigned by supervisor.

    Requirements :

  • High School Diploma;
  • Previous experience in HVAC-R industry, retail sales or technical related field (an asset);
  • Completion of professional degree in refrigeration, heating, ventilation (an asset);
  • Good sales abilities and persuasiveness;
  • Ability to work under pressure unsupervised;
  • Strong work ethic and positive team attitude;
  • Good organization skills;
  • Professional demeanor;
  • Excellent verbal and written communication skills;
  • Professional phone manner and customer service skills;
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
  • Ability to multitask, prioritize, and manage time effectively;
  • Problem solving abilities;
  • Safety footwear required.

    Work conditions :

  • Group insurance from day one (medical, dental, short and long term disability insurance);
  • Contribution to a group RRSP upon hiring;
  • Employee assistance program (psychologists, lawyers, notaries and parental assistance);
  • From day one, access to telemedicine with health professionals via secure chat or video session;
  • Contribution towards a membership in a fitness center;
  • Professional’s permit / membership reimbursements.
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