Points is looking for a Senior Product Specialist to join our Delivery Services team for a full-time permanent position in our downtown Toronto office.
As a Senior Product Specialist, you will play a key role improving new and existing implementations of Points Loyalty Commerce Solutions.
As part of the LCR team you will help the world’s loyalty programs by configuring, customizing and deploying new solutions on their behalf.
Leveraging your outstanding attention to detail, quality and communication skills you will identify, implement, test and deploy these solutions.
Reporting to the Manager, Loyalty Commerce Solutions, the Senior Product Specialist will :
Participate in delivery planning and pre-sales discussions with loyalty program partners and application developers to analyze requirements, design the solution and size the effort of work.
Work with LCR teams to develop solutions based on Loyalty Program Requirements.
Assess the technical skills needed for LCR delivery and work with the team to ensure that they have acquired the skills needed.
Provide technical mentoring to the team as needed.
Participate in the PMO initiatives attending the monthly meetings
Act as lead on specific project implementations including all stakeholder and customer communications.
Gather requirements by working directly with our Loyalty Program Partners & Internal Stakeholders.
Work with the team to ensure the solutions we deploy are of the highest quality.
Effectively communicate, across many channels, your progress with your team & stakeholders.
Actively participate in project retros ensuring that all learnings are captured in CIAs.
Assist the team in troubleshooting or support, where needed.
Work with the team on RCAs, managing the process through to resolution.
Run the morning scrum as needed
5+ years’ software development experience
Project Management experience
Customer facing experience
Experience reading and interpreting Web Services standards and technologies (e.g. XML, SOAP, WSDL, REST, JSON etc.)
Angular experience is an asset
Experience with QA methodologies (Manual and Automated) and related tools
Knowledge of version control systems like GitHub
Experience in a managed solution or SaaS environment
Excellent communication skills. Not afraid to speak with all areas of the business internally and externally
Comfortable working in an agile environment
Building a great company culture is as vital to us as building a great business. Over the last 5 years Points has been the recipient of the following awards :
Best Workplaces (Medium) in Canada
Best Workplaces for Women
Canada’s Top Small and Medium Employers
Greater Toronto’s Top Employers
Here are some of the perks that are included in our Points culture :
Central downtown location in the Financial District
Connected to the PATH network of shops / restaurants
We want to celebrate with you : all employees get an extra day off for their Birthdays!
Flexible work hours and casual dress every day
Marvelous Snack Cart Fridays : free refreshments and snacks!
Free coffee, tea, juice, pop, and snacks
Monthly subsidized lunch program
Green commuter and fitness subsidies
Secure bike storage with showers and towel service
Company-sponsored activities : bowling, movies, sports, paintball, and more!
Points is an equal opportunity employer and is committed to providing an accessible recruitment process. Upon request we will provide accommodation for applicants with disabilities.