Position Summary : Provide high touch make artistry services to achieve all sales and customer service targets. The role is responsible for attracting customers and ensuring excellent customer relationship management.
Key Responsibilities : Customer Service (Builds Collaborative Relationships)- Uses exceptional artistry and communication skills to provide well-executed and expedient make-up application ensuring that each customer receives a personalized high touch experience- Educates the customer by teaching them how to execute the desired look- Enhances the customer experience by providing information about the latest beauty news and trends- Provides personalized after sales service to the customer with recommendations / event invitations in line with their interests to increase customer loyalty- Builds and maintains excellent working relationships with colleagues, peers, management, host retailer / mall management and all internal and external stakeholders- Treats others with dignity and respectDemonstrates Learning Agility- Embraces and utilizes all business and education initiatives, programs and tools to personalize service to attract and retain customers- Keeps up to date with beauty and fashion news and trends, celebrity product / brand endorsements (beauty bloggers and vloggers, brand e-commerce sites, etc.
to help drive a seamless consumer journey across all channelsStrives for Excellence in Execution- Implements all sales, artistry and training / education, marketing, visual merchandising and grooming guidelines to achieve all customer service and sales expectations- Follows all operational policies and procedures to ensure that the store / counter achieves organizational and administrative excellence at all times- Actively participates in maintaining the work environment (housekeeping duties, re-stocking products, opening and closing duties)- Follows the time keeping and attendance policy at all timesResponds positively to feedbackQualifications- A minimum grade 12 education- College degree preferred- Cosmetic experience preferred- Ability to work in a fast paced environment including evenings and weekends.
Professional demeanor and ability to be flexible and handle change in a positive mannerJob : Retail - StorePrimary Location : Americas-CA-NL-St.
John'sJob Type : StandardSchedule : ContingentShift : 1st (Day) ShiftJob Number : 200917 We are an equal opportunity employer.
Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request.