Residence Front Desk & Conference Services Assistant Part Time, Residence and Conference Services, Orillia, ON
Category : Student / Co-op / Intern / Recent Graduate PositionsDepartment : Conference ServicesResidence
Residence Front Desk & Conference Services Assistant Part Time
Residence and Conference Services
April 19, 2020 - September 5, 2020 (maximum 35 hours per week)
$14.00 / hour
The Residence Front Desk and Conference Services Assistant will provide support to students and conference guests and will be responsible for ensuring efficient and professional Front Desk and Conference Service operations.
The Residence Front Desk & Conference Services Assistant will create positive, memorable experiences for all guests and visitors.
Duties and Responsibilities :
Enthusiastically greet and welcome guests at each instance;
Ensure that meeting rooms have been prepared for Conference clients. Includes assisting and verifying room set-ups, catering standards, directional signage (creation, pick-up, set-up, take-down), distributing parking passes, audio visual equipment, etc...;
Accompany / assist conference guests throughout the conference / event;
Act as an information source for all guests / clients;
Assist with guest reservation inquiries, create room reservations and register Conference / Hotel guests, assign rooms and prepare keys and check guests in and out of hotel;
Settle invoices using credit cards, debit cards and cash;
Greet clients, provide information and respond to inquiries in an efficient and professional manner;
Responsible for a cash float and follow accurate daily transaction procedures in compliance with policies and payment procedures
Prepare and submit reports;
Answer the phone, take messages, respond to general inquiries and transfer calls / inquiries to appropriate offices within the department or University;
Communicate pertinent shift information to team members both verbally and in writing via shift reports;
Clean, organize, and maintain Front Desk, Lobby, etc... ;
Document all maintenance related requests in the Work Order system and deliver to the custodial supervisor in a timely manner;
Limited travel to community events within Simcoe County;
Perform all other related duties as required
Must be able to work flexible hours, primarily evening and weekends as well as occasional overnight shifts (approx. 2-4 overnight shifts per month);
Must be able to deal courteously and effectively with staff and guests;
Must have a strong sense of professionalism and excellent public relations skills;
Ability to exercise tact, judgment and initiative;
Demonstrate the ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests / multiple items / products
Outstanding attention to detail;
Excellent organizational and time management skills and the ability to work under pressure;
Ability to work cooperatively within a team setting to anticipate and assist to another Associate’s guest’s needs;
Ability to quickly respond to changing work volume with high-energy level and speed;
Demonstrated ability with computers (Microsoft Office, Google Drive and the Internet);
Able to operate and troubleshoot basic audio-visual equipment;
Excellent verbal and written communication skills;
Must be comfortable and proficient when dealing with cash, credit and debit cards;
Ability to maintain strict confidentiality
Previous experience as a Lakehead Orillia residence student, Residence Assistant or House President is an asset;
Previous experience in customer service and / or hospitality is an asset;
Prompt and regular attendance;
Comply with professional behavior, grooming and hygiene standards;
Candidates able to live on-campus throughout the duration of the summer contract period will be provided complimentary accommodation and access to a kitchen.
Candidates living on-site will receive an additional stipend in exchange for responding to overnight emergencies. Selected candidates will be provided with more information.
Mandatory training for all successful candidates will take place April 20 - May 7, 2020.
Please submit your cover letter, resumé and summer class schedule (if applicable) either in an envelope delivered to the Residence Front Desk or by email to :
Please indicate if you are eligible for the Work Study Program and if you are interested in living on-campus.
Lakehead University Security background checks will be performed for all candidates selected for interviews.
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