Project Manager II
TELUS International
Burnaby, BC, CA
8d ago


New Product & Services Introduction (NPSI), part of the Coaching &Learning Solutions team is looking for a dynamic, enthusiastic and driven individual with a proven track-

record to join our team.

As a Senior Project Manager, you will play a key role planning, executing and delivering complex projects for Broadband Networks (BBN).

In this role, you will collaborate across business units, and with key stakeholders, to execute on initiatives with high complexity and / or business impact.

The ability to autonomously lead strategies through the creation of solution alternatives, assessments, planning and analysis is key to the success of the individual in this role.

Your expertise will help us drive innovation and continuous improvement in the learning experiences we deliver to our BBN team members.

Reporting to the Manager - NPSI, this position is accountable for end-to-end project delivery.

In this role you will :

  • Work in partnership with our stakeholders to build execution plans for a specific portfolio strategy
  • Using your project management expertise, you will enable cross-functional teams to deliver on new products & services projects, bringing valuable input and organized planning skills to the group
  • As a leader within NPSI, you will bring thought leadership and best practices to the team to help us continually improve processes, knowledge and stakeholder engagement
  • Gain an understanding of the intricacies of front line technician work and how to best improve their efficiency and processes
  • About New Products & Services Introduction :

    New Products & Services Introduction (NPSI) is a team of diverse and highly skilled professionals committed to driving accountability, accuracy and awareness for our frontline technician staff.

    We manage all new product and service projects as the primes for our technician and enablement groups. Being the single point of contact for our Product & Services, Health, Connected Home and BBN partners enables our group to provide end-

    to-end project support. Finally, we build, modify and maintain our own internal systems and processes that help drive best-

    in-class project delivery and support.

    We want to work with people who :

  • Excel in complex and frequently changing situations
  • Forward-thinking and willing to try new ideas
  • Clearly see things from the perspective of our customers and technicians
  • Lead, mentor, and develop the business and technical team members engaged on their portfolio
  • Driven to learn new skills
  • What can YOU expect from US?

  • Supportive and collaborative team-work based culture
  • Passionate and focused environment open to new ideas and thoughts
  • Exciting work on the latest products and technology to be offered to our customers
  • What YOU Bring :

  • Experience managing large scale projects with multiple stakeholder groups
  • Experience dealing with ambiguous requirements and translating them into concrete project outcomes
  • Agile project management experience (Scrum / Kanban environments) is an asset
  • Demonstrated leadership, problem solving, negotiation and analytical skills
  • Excellent communication and collaboration skills - you can translate complex technical topics into easily understood concepts for our stakeholders, executives and team members, and audiences over 200 participants of varying levels
  • Highly motivated, creative and self-sufficient with the ability to work successfully under pressure
  • Bachelor degree in Business, Computer Science, Engineering, or equivalent education and / or experience
  • Project Management Professional (PMP) designation preferred, but not required
  • Experience with JIRA is an asset
  • Minimum 3-5 years’ work experience managing projects or leading cross functional teams
  • Stakeholder management experience including senior executives is an asset
  • Telecommunications experience is an asset
  • Advanced knowledge of Microsoft (MS) Office : Excel, Word, PowerPoint and Google App Tools : Drive, Hangouts, Sheets
  • Solid financial and quantitative skills
  • Strong understanding of data analysis, and knowing how to build and leverage qualitative and quantitative metrics
  • Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.

  • Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
  • and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

    Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

    Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

    Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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