Guest Services Manager
Pilot Company
Whitecourt, Alberta, Canada
1d ago

Job Description

Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume retail facilities. You will be responsible for the generation and execution of travel center and restaurant business plans to achieve established standards, sales and profit objectives as well as customer satisfaction.

The Retail General Manager will also be :

  • Ensuring that customer expectations are met
  • Conducting meetings with subordinate employees
  • Maintaining effective vendor relationships
  • As a Retail General Manager for Pilot Flying J, you will build, coach, manage and develop teams from a staffing, interviewing, hiring and training standpoint.

    Additional responsibilities for the Retail General Manager include :

  • Driving sales
  • Managing team members
  • Tracking inventory
  • Providing customer service
  • Performing P&L analysis
  • Qualifications

    As a Retail General Manager, you must exemplify integrity and accountability at the managerial level as well as demonstrate excellent team leadership skills.

    Furthermore, you must be able to work a flexible schedule of nights, days, weekends and holidays. Applicants for this position must be willing to relocate.

    Additional requirements of the Retail General Manager include :

  • Minimum 2-3 years of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results
  • Previous management proficiency in high volume retail with P&L accountability
  • Ability to create and maintain a customer focused culture
  • Additional Information

  • Fuel Discount
  • Weekly Pay
  • RRSP (for Full Time Employees)
  • Extended Health Care Benefits (for Full Time Employees)
  • AD&D Insurance (for Full Time Employees)
  • Life Insurance (for Full Time Employees)
  • Adoption Assistance
  • Tuition Reimbursement
  • Extensive Training Program
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