Filed Service Engineer Life Science
Thermo Fisher Scientific
Calgary
17d ago

Job Description

How will you make an impact?

With 70000 extraordinary minds on our global team, each one of us at Thermo Fisher has an important story to tell. Whether we’re helping customers to fight disease, making sure our air is clean, or solving cold cases, our stories involve thousands of important projects that improve millions of lives.

Our dedicated sales professionals are laser focused on delivering our customer value proposition accelerating innovation and enhancing productivity.

With talented managers and inspiring coworkers to support you, you’ll find the resources and opportunities to make significant contributions to the world.

Location : Calgary or Edmonton, Canada

What will you do?

The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance on a variety of instruments in assigned territory.

The FSE positively interacts with customers to solve technical problems and identify areas to improve their work.

Primary Responsibilities

  • Provides onsite installation of instruments, upgrades, updates, repairs and preventative maintenance service
  • Displays professionalism, understanding, tact, fairness and technical knowledge in all customer interactions.
  • Achieves specified revenue targets while satisfying customer from instrument repair, installs and PM’s.
  • Interacts with customers to offer and close the sale of service contracts and other service products.
  • Collaborates with internal partners to resolve customer issues and improve processes.
  • Follows all reporting responsibilities of Remote Service Dispatch (RSD), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions.
  • Is familiar with and follow policies that pertain to the handling of spare parts : ordering, usage, returns, physical count, car stock management, etc.
  • Executes Qualification & Validation Products at customer sites.
  • Maintains their technical competency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.
  • May be required to perform other related duties as required and / or assigned.
  • Education and experience

  • Requires a bachelor’s degree in engineering, biology, chemistry or related field or equivalent work experience and knowledge.
  • Minimum of 3+ years of relevant experience with related science, engineering and / or customer skills
  • Skills and competencies

  • Uses effective questioning to identify customer needs
  • Exercises judgment setting work priorities and identifies next steps
  • Requires minimal oversight
  • Participates as a positive influence to the team
  • Quickly adapts to change with positive and constructive feedback
  • Experience with Appled Biosystems instrument is a plus.
  • Preferred Qualifications :

  • Masters level degree
  • Experience in a clinical, diagnostics and / or other regulated environment
  • Aptitude for learning and understanding IT systems and processes
  • Working Conditions

    Frequent travel to customer site is required and ranges from 25-75% of work time. Works both in home office as well as in a laboratory environment.

    Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties. Must be able to work safely with chemicals and hazardous materials.

    Must be able to work overtime and flexible shifts.

    NOTE : This position is not eligible for relocation benefits.

    We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.

    Thermo Fisher Scientific is an equal opportunity employer andis committed to the principle of diversity and is particularly interested in receiving applications from a broad spectrum of people.

    Accommodations for job applicants with disabilities are available upon request.

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