About the role
We’re looking for a Commercial property large loss-complex claims examiner to join our growing team!
As a Claims examiner in our Property Large Loss team, you will handle multi-line complex claims through all distribution channels.
You will be responsible for the direct handling and monitoring of complex first party and third-party claims with exposures in Canada and Internationally.
The types of losses may include Commercial Property, Energy, Equipment Breakdown, Environmental Liability and additional Specialty Claims.
Workplace : National
What you’ll do here :
Manage, investigate, analyze, negotiate and resolve large and complex commercial property claims generally with exposures over $1M or involving specialized kind of loss within Canada and internationally;
Engage and manage internal and external counsel, consultants, adjusters, accountants and engineers to confirm coverage, determine liability and assess damages;
Mentor, guide and provide technical advice to regional file handlers to ensure consistent and effective claims handling and support long term succession planning;
Train colleagues on complex claims handling;
Work with Underwriting, Loss Prevention and other stakeholders to identify potential risks, hazards and trends, sharing feedback and lessons learned;
Provide brilliant customer service to Brokers, Customers, and Colleagues
Deliver and exceed on all key performance indicators as it relates to loss development and loss adjustment expenses, claims leakage control and expense management;
Leverage your expertise in a creative, continuous improvement environment to support a model of best practice operations;
Effectively negotiate claims when appropriate;
Attend settlement conferences and trials.
Attend loss locations and other client and broker meetings, when appropriate.
What you bring to the table :
A critical thinker and have intellectual curiosity when approaching complex problems in time-sensitive situations
A skilled communicator allowing you to foster favorable business relationships and provide clear guidance to clients
A problem-solver and able to gather information, evaluate a situation and negotiate the next steps toward a solution
Able to adapt to changing needs and understand the need to be flexible and agile
A planner and able to effectively organize to establish an effective strategy
A strong collaborator and have a passion for mentoring and coaching others
10+ years experience with direct handling of large and complex commercial property claims.
Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position
Undergraduate Degree or CIP designation (asset)
Flexible to travel as needed
Here are a few reasons why others have joined our team :
An award-winning, inspiring workplace that supports its people and recognizes great work
Stimulating, challenging projects and development opportunities to help you grow your skills and career
A comprehensive financial rewards program that recognizes your success
An extensive, flexible benefits package
An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
A $350 annual wellness account that promotes an active lifestyle
Flexible Work Arrangements
We’re proud to support a flexible hybrid approach which gives everyone the best of both worlds. While there are no minimum or maximum time requirements, each team’s need for in-person connections will be different and there will be times you’ll join your colleagues at the office.