Software Support Specialist
ZTR Control Systems
London, Ontario
7h ago

ZTR is the recognized leader in industrial telematics and remote equipment monitoring with over 20 years of experience and hundreds of thousands of assets monitored worldwide.

ZTR promotes a healthy balance between work, play and family. ZTR’s Social & Community Giving Committees provide employees with opportunities to participate in summer BBQs, company family picnic, and various social events for employees and family members as well as paid time off to volunteer at local charities! Become a member of the ZTR family!

Do you have the ability to convert business problems into technical solutions and then deliver on those solutions? Do you collaborate well with software developers, engineers, sales personnel and customers?

You may be the one to help ZTR grow to the next level of success!

Responsibilities :

  • Work closely with developers to diagnose and resolve issues
  • Communicate with internal and external customers.
  • Identify common issues escalated by L1 and provide guidance on process improvement and training requirements.
  • Ad Hock Reporting and data mining
  • Develop internal help guides and provide training to internal support groups on our platform and tools
  • Qualifications :

  • Computer related studies, including IT, software development, web development or related experience.
  • Expert user of MS Excel
  • Basic knowledge of Json, API Tools, and databases
  • Must have aptitude for accelerated learning
  • Must have strong oral and written communication skills
  • Customer service focused
  • Excellent organization and time management skills
  • We are interested in hearing from you if you meet most of the above qualifications.

    If you are customer focused, passionate about technology and seeking to work in a stimulating and family orientated environment, then ZTR is the place for you.

    ZTR Control Systems provides accommodations for applicants with disabilities throughout the recruitment process. Candidates requiring accommodations during the recruitment process are asked to contact the Human Resources Generalist.

    Information received regarding the accommodation needs of applicants will be addressed confidentially.

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