At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives.
The extraordinary expertise of our 4,000-strong workforce is harnessed to support the employees and families of the organizations we serve.
Our innovative programs have a lasting impact on the health, financial security and productivity of 20,000 workplaces.
Reporting to the Director, the Associate Client Manager will act as the primary client relationship point for employers participating in a large health benefits trust plan, and is critical to the overall success of the service delivery model.
Manage Employer hours reporting by developing a strong rapport with different agencies and personnel, and managing data accurately
Collect, consolidate and report on premium contributions using internal systems and QuickBooks
Work with the Benefits Consulting team to provide accurate reporting and information to the Board
Liaising with clients administrators regarding benefit administration concerns where required
Conducts testing of new and existing reports, statements and client web tools
Liaises with internal staff and client administrators concerning the administration of client benefit plans
Liaises with other departments regarding the administration of various accounts.
Logs client information, such as telephone calls received, into in-house software; follows-up as required
Devises ways to continuously improve team operations
Attends internal training sessions to build knowledge of industry topics and trends
Peer reviews work of other Client Services Representatives
Assist client service representatives in dealing with difficult situations though mentorship and example
Assists with the management of MSP premium reporting and enrollment
Reconciles Provincial Health reports
Performs other tasks and special projects, as required
commitment to a high level of accuracy, and accountability and pride in one’s work.
Succeeding as an Associate Client Manager will require the following core qualifications and skills
Additional courses in Human Resources an asset (such as CEBS)
A minimum of 5 years’ experience, some of which should be supervisory, in the group insurance, benefits, and / or pension industry
Excellent problem solving and analytical skills
Exceptional customer focus and strong professional acumen
Excellent communication, project management, presentation and negotiation skills
Proven leader with the ability to motivate and inspire team members
Mentor and coach, who demonstrates patience and intuition
Extremely organized self-starter, flexible, highly independent
Strong Microsoft Office skills and the ability to learn internal software quickly and thoroughly
Ability to manage multiple tasks while maintaining attention to detail within a specified time frame
Solid understanding of databases
Previous exposure to health and welfare trusts an asset
Job Grade : MS4
Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours.
We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.
We appreciate the interest of every applicant; however, we contact only those selected for an interview.
Find your fit with us. Follow us on , and .