Associate Client Manager
Morneau Shepell
Toronto, ON - 895 Don Mills (T1)
23d ago

At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives.

The extraordinary expertise of our 4,000-strong workforce is harnessed to support the employees and families of the organizations we serve.

Our innovative programs have a lasting impact on the health, financial security and productivity of 20,000 workplaces.

Reporting to the Director, the Associate Client Manager will act as the primary client relationship point for employers participating in a large health benefits trust plan, and is critical to the overall success of the service delivery model.

Responsibilities

Manage Employer hours reporting by developing a strong rapport with different agencies and personnel, and managing data accurately

Collect, consolidate and report on premium contributions using internal systems and QuickBooks

Work with the Benefits Consulting team to provide accurate reporting and information to the Board

Liaising with clients administrators regarding benefit administration concerns where required

Conducts testing of new and existing reports, statements and client web tools

Liaises with internal staff and client administrators concerning the administration of client benefit plans

Liaises with other departments regarding the administration of various accounts.

Logs client information, such as telephone calls received, into in-house software; follows-up as required

Devises ways to continuously improve team operations

Attends internal training sessions to build knowledge of industry topics and trends

Peer reviews work of other Client Services Representatives

Assist client service representatives in dealing with difficult situations though mentorship and example

Assists with the management of MSP premium reporting and enrollment

Reconciles Provincial Health reports

Performs other tasks and special projects, as required

commitment to a high level of accuracy, and accountability and pride in one’s work.

Succeeding as an Associate Client Manager will require the following core qualifications and skills

Post-secondary education

Additional courses in Human Resources an asset (such as CEBS)

A minimum of 5 years’ experience, some of which should be supervisory, in the group insurance, benefits, and / or pension industry

Excellent problem solving and analytical skills

Exceptional customer focus and strong professional acumen

Excellent communication, project management, presentation and negotiation skills

Proven leader with the ability to motivate and inspire team members

Mentor and coach, who demonstrates patience and intuition

Extremely organized self-starter, flexible, highly independent

Strong Microsoft Office skills and the ability to learn internal software quickly and thoroughly

Ability to manage multiple tasks while maintaining attention to detail within a specified time frame

Solid understanding of databases

Previous exposure to health and welfare trusts an asset

Job Grade : MS4

Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours.

We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.

We appreciate the interest of every applicant; however, we contact only those selected for an interview.

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