Intermediate Bilingual Application Support to work with the PCI toolset (Mogador, Louise & Cindy) and Oracle database - 19967
S.i. Systems
Montreal
13h ago

Description

Our client is looking for an Intermediate Bilingual Application Support for a 5-month contract in Montreal.

Responsibilities :

  • Handle inquiries / requests for support from business users via inbound calls and / or communications via email. Inquiries may include but are not limited to : general inquiries, service delivery support, defect identification and testing.
  • Understand business processes and relate them to incident resolution within a complex system
  • Perform root cause analysis and provide solutions / workarounds to the business as it relates to issues reported
  • Assess and prioritize incidents
  • Log, document and update all incidents / cases in Service Centre per defined process.
  • Track progress of resolution
  • Recommend courses of action and work with other team members to establish new or revised processes and procedures as required
  • Follow system management and operational policies as defined by IT Management
  • Must-Have Skills :

  • 3+ years of experience as a Application Support in a similar environment
  • Experience with PCI Toolset Louise, Cindy, Mogador / SAM
  • Experience with 4D databases and Oracle scripts
  • Strong verbal and written communication skills in French and English
  • Ability to manage servers in a network environment validate backups, monitor disk space, stop / start servers, restore backups
  • Nice-to-Have Skills :

  • Database / technical knowledge of PCI applications
  • Experience with Xytech’s MediaPulse
  • Experience with SQL queries in Oracle
  • Experience with Excel macros
  • Expertise and Skills

  • Application Support, Application Support Analyst 2 - 4 years
  • Priority Requirements

  • Must-have : Please describe your experience as an Intermediate Bilingual Application Support working with the PCI toolset (Mogador, Louise & Cindy) and Oracle database
  • Must-have : Strong verbal and written communication skills in French and English
  • Work Environment

    Must be able to work overtime

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