Social Media & Community Manager
Vaughan, Canada
10d ago

Soxy is passionate about building a world-class company culture and delivering an exceptional customer experience.

As a Social Media, you play a crucial role in delivering an exceptional knock-your socks-off customer experience. We are looking for bright, upbeat talent to be the front-

line of our brand. Ideal candidates will have superb customer service and communication skills with the ability to write emails and handle chat sessions simultaneously.

You’ll also help share the future of Soxy with an opportunity to get involved in key business departments. Strong performers will grow with us -

we love developing smart, ambitious and awesome people

Strong relationships with our customers is our lifeblood, so we only want the best. This individual must be able to work effectively in both a team setting and under minimal supervision.

Who We Are

Soxy is an online retailer focused on boldly designed high-quality fashion. We believe in the power of self-expression and honour individuals who dare to be bold in the face of conformity.

We value continuous learning and improvement, self-reflection, creating great customer experiences, and working as a team to create a truly exceptional group of products.

Core Responsibilities

  • Assist customers via social media platforms, e-mail, live chat,
  • Helping out with order completion and solving issues
  • Learn and communicate product, pricing, and technical information about the product / service
  • Think creatively about ways in which we can optimize each customers experience
  • Maintain complete confidentiality with customer information
  • Courteously call customers to diffuse difficult customer situation
  • Monitor Soxy social media presence and other communication media
  • Advocate internally on behalf of Soxy members to ensure customer needs are being met

  • An all-star who takes ownership of (and pride in) their work
  • Understands the importance of customer experience and superb customer support
  • Able to think outside the box and superb at creative problem-solving
  • Detail oriented and extremely organized
  • Able to work independently with minimal supervision
  • Reliable attendance and willing to work non-business hours when needed
  • Eager to learn and be a team player
  • Experience in E-Commerce / Apparel a bonus
  • Apply
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