Excellent opportunity for a Contact Centre Officer to join a large Federal Government client either based in Dandenong or Newborough.
As a NCC (National Contact Centre) Quality person you will be working in a team and be the main communication channel for people to contact for our client.
This postion will provide operational and administrative support to the NCC team.
Other duties will be as follows :
Undertaking data entry, reporting, and maintaining registers and the team email inbox.
Coordinating corporate support functions, administration and onboarding of contractors involved in channel management.
Undertaking quality assessment tasks on all NCC functions.
Supporting the drafting of written communications and managing documents and databases.
Participating in project management work as directed.
To apply for this position, you will need the following skills and background :
An understanding of Contact Centre Quality assesment principles
Ideally understand what Service Focus and Service Excellence is
Basic to intermediate Excel knowledge
Have previously worked in a service environment
An understanding or experience working with people with disabilities would be highly regarded.
Excellent communication and interpersonal skills
For more information, please call Kylie McManus on 03 9236 7725 or 0408 388 680. Shortlisted candidates will be contacted.
The successful candidate will need to complete successful background checks.