Customer Service Advisor
Longueuil (Greater Montreal), CA
3d ago

Do you know Sherweb?

SherWeb is a world leader in cloud computing. Our multidisciplinary team has more than 650 experienced professionals from diverse backgrounds.

For the last 20 years, we have used the most innovative technologies in the field and we have excelled. We’re growing fast, and with tens of thousands of businesses in over 100 countries that rely on our expertise, we’re always on the lookout for top talent.

Give us the opportunity to discover your passion!

The Challenge : Customer Service Advisor

Our technical support team are experts in customer service and deal with a multitude of technical cases in the cloud. Each case is an opportunity to learn more.

  • You would work in an environment where people are at the center of all our decisions. Not only would you be joining a team;
  • you would become part of a family. If facing new technical challenges every single day while providing outstanding customer service motivates you, this is the job for you.

    We are looking for great teammates, both at work and in the games room!

    You’ll Love This Role If :

  • You can connect quickly, reassure and offer outstanding service to our clients.
  • You want to learn about the Cloud and become an expert in this rapidly growing technology.
  • You’d benefit from an extensive training program (theory and practical) followed by ongoing training.
  • You hate routine and prefer to face a wide variety of technical problems. You consider each case as a learning opportunity.
  • Facing the unknown isn’t disruptive for you; it’s stimulating.

  • You are a master in internet research and you can easily find all the information you need.
  • Your Special Mission :

  • Take all the necessary steps to resolve technical issues : figure out the cause, support the client remotely by using virtual machines, find solutions and deliver the winning recipe.
  • Use your solid costumer service skills. We always put our partners' happiness first.
  • Offer technical support to business clients all over the world. Your clients are IT professionals.
  • Provide support for a large variety of products, notably Office 365.
  • Confront new technical issues every single day, from changing a password to migrating 200 users in a hybrid setup, and be the contact person to solve them.
  • Your Profile :

  • DES or DEP with a marked interest for information technologies.
  • AEC or DEC in Computer Science is an asset.
  • Experience in taking care of customers in a rapidly moving environment.
  • Excellent knowledge of English, both oral and written, is essential.
  • Available for varying work shifts (days, evenings, nights and weekends). On a positive note, you will work the same shift every day.
  • Points of awesome!

  • Extensive 6-week paid training
  • Competitive salary
  • Full-time, permanent position
  • College-style, stimulating work environment
  • Multiple opportunities for professional development
  • Your own desk with a two-screen computer
  • The opportunity to become an expert in the latest technology : the Cloud.
  • And more! Attractive group insurance plan, retirement savings plan, use of the newest technologies, ongoing training, Employee Assistance Program (EAP), employee referral program, monthly group activities, discount with a local gym, etc.
  • Your work station is waiting for you so are we!

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of national origin, religion, color, gender, sexual orientation, age, marital status or disability status.

    We love to have people coming from different background. Our team's diversity makes our strength.

    Are you up for the challenge?


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