Second Purser (Pax)
Seamax International Cruise Ship Employment Services
Ottawa, Ontario, Canada
26d ago
source : Seamax International Cruise Ship Employment Services

Description :

POSITION SUMMARY / ESSENTIAL FUNCTIONS

  • Pro-active approach to problem solving;
  • Ensuring staff training, development and knowledge throughout concession outlets is maintained at optimum levels to facilitate the guests experience.
  • Inbound and outbound clearance of vessel, passenger visa requirements, maintaining port requirements files, pre arrival advise to port agents, manifest distribution and port telex;
  • Communication of Departure Manifests by email upon sailing from ports of call.
  • Compiling, and forwarding all Visitor Requests to Security and ports of call, as well as providing name for docking spots;
  • Updates Non Revenue File for Housekeeping, Hotel Controller and Night Auditor;
  • Sends Non Revenue Discounts to Internet Manager, Spa Manager & Boutique Manager, Assistant Purser
  • Prepares Kosher Wine Amenities Request for onboard Sabbath Services
  • Coordinates sending of Safety Letters with Assistant Pursers
  • Charging Concessionaires for Office Supplies Consumption
  • Prepares Port Authorities Requisition
  • Updating monthly POB (Passengers on Board) Documents;
  • Updated Voyage Report Daily
  • Compiling and ensuring all Material Landing Manifests are completed accurately and forwarded in a timely manner to relevant port authorities;
  • Preparation of various files for new cruises, assisting Executive Concierge with embarkation duties and ensuring front desk is prepared for embarkation;
  • Prepares and balances amenities;
  • Prepares and distributes Special advise list;
  • Collects and sends all courier packages to head office;
  • Coordinates Purser on Duty Schedule
  • Prepares EOC Filing
  • New cruise preparation after Chief Purser loads cruise form NVS - addition of guest entertainers, cancellation of back to backs;
  • Weekly Audit front desk cash floats;
  • Controls credit card authorizations and referrals and communication with guests on corrective action;
  • Supervise sending of declined credit card letters an open balance cash letters sent by Assistant Purser and monitors all reports.
  • Responding to Company Accounting on past guest account queries;
  • Facilitate the training of Front Desk Staff in financial aspects of the operation;
  • Coach and support Assistant Purser in daily operation and where requested will facilitate additional training of Assistant Pursers for progression;
  • Trains, coaches and leads crew to consistently superior levels of performance;
  • Communicates standards of performance to employees;
  • Ensures adherence to the company defined appraisal system;
  • Creates and maintains a positive work environment;
  • Monitor the practical application of the Company policy, procedures and instructions.
  • Participate in crew and passenger safety drills according to instructions from ship command;
  • Requirements : EDUCATION

    EDUCATION

  • Microsoft Office Suite, Fidelio Cruise, Micros Fidelio Point of Sale
  • Hospitality Background required;
  • Travel industry and previous shipboard experience required;
  • Experience in crew operations preferred;
  • Understanding of the highest level of service;
  • Excellent administrative skills;
  • REQUIRED ABILITIES / PHYSICAL REQUIREMENTS

  • Excellent communication skills.
  • Respect for all co-workers and guests
  • Pride in your work by creating positive energy, excitement and fun
  • Outgoing personality, open minded and flexible
  • Able to work 7 days a week
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