Why join us?
We are currently looking for highly motivated Guest Experience Representatives to join our team at Square One. Committed to providing an exceptional guest services, the Guest Experience Representatives must ensure every guest interaction is carried out in a professional, courteous and efficient manner.
You will be a key member of an engaged, high-reaching team as part of a world-class, winning culture that prioritizes people development and focuses on long-
term growth. We take great pride in leading the industry by earning respect through every interaction, every day. We go above and beyond to protect and grow relationships by anticipating needs, being honest and considerate and valuing customers as genuine partners.
As a member of this team, you will be responsible for :
Proactively seek opportunities (using good judgment) to create memorable guest interactions, assist guests and provide excellent service including but not limited to assisting guest with directions / information, answering questions, and performing other centre specific services as assigned.
Maintain a thorough knowledge of the shopping centre’s services, amenities / facilities, stores / locations and promotional activities.
Be involved with and encourage guests in utilizing social media, mobile and on-line services to enhance their shopping experience.
Develop and maintain strong relationships with retailers to educate them about the centre’s available services as well as to understand all merchant offerings and services.
Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper’s needs.
Interact with shoppers and retailers in a courteous and efficient manner.
Maintain good eye contact with guests when not engaged in required tasks.
Conduct all service functions of the Guest Experience kiosk including selling gift cards and responding to text / web chat Kipsu inquiries
Ensure accuracy in all guest interaction communication tools.
Be aware of the centre’s Crisis Management and Health and Safety protocols.
Assume other responsibilities as assigned
To succeed in this role, you have :
High school education secondary preferred in a related field i.e. Hospitality or Marketing / Communications
Previous customer service experience required.
Positive attitude and a strong desire to provide excellent guest service.
Must be able to effectively communicate with shoppers, retailers, centre management, service providers and all shopping centre personnel.
Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism.
Strong written and oral communication skills.
Conflict resolution / management skills.
Must be friendly, approachable, proactive and solution focused.
Computer skills including working knowledge of social media tools and services.
Organization and time management skills.
The ability to work a flexible schedule of days, evenings, weekends, and holidays.