Senior Manager, End User Services
OnX Enterprise Solutions
1888 Brunswick St, Halifax, NS B3J 3J8, CA
3d ago

This position will manage an End User Services team and work with various departments within the OnX Managed Services team and other operations and support organizations in the planning, implementation and support associated with Desktop and Mobile device services delivered to our clients. Essential Functions

  • Manage a team of approximately 8 Support staff providing services to one or more OnX clients in the Atlantic Region
  • Manage third party providing Service Desk functions
  • Focal point to OnX clients for End User services
  • Ensure compliance with SLAs
  • Participate in monthly / quarterly reviewsEducationFour years of College resulting in a Bachelor's Degree or equivalent job-related experienceExperience / Background
  • Minimum 10 years hand’s on IT Customer Support experience
  • Minimum 5 years management experience
  • Project Management experience a plus.
  • Excellent communication skills demonstrated through customer service experience
  • Excellent written communication skills.
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