Our Customer Success team advises and guides a wide variety of customers, ensuring they launch Slack successfully, adopt it widely and ultimately recognize business value through their use of the platform.
Our Scale Customer Success Managers do this through objective-based engagements with customers at key points in the customer journey.
Scale CSM’s work with customers either in 1 : 1 engagements for high impact objectives, or by running 1 : many success programs to impact target customer groups.
Scale CSMs partner closely with Slack’s Account Executives to understand customers’ business objectives and help to identify ways we can deliver increased value through broader and more mature use of Slack.
Part coach, project manager, consultant and product expert, our Slack Customer Success Managers are continually focused on helping our customers improve their team communication and be successful with Slack.
Slack is the collaboration hub of choice for companies of all sizes, all across the world. By using Slack, they ensure that the right people are always in the loop, that key information is always at their fingertips, and new team members can get up to speed easily.
With Slack, teams are better connected.
Launched in February 2014, Slack is the fastest growing business application ever and is used by thousands of teams and millions of users every day.
We currently have nine offices worldwide, in San Francisco, Vancouver, Dublin, Melbourne, New York, London, Tokyo, Toronto and Denver.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack's values. We welcome people of different backgrounds, experiences, abilities and perspectives.
We are an equal opportunity employer and a pleasant and supportive place to work.
Come do the best work of your life here at Slack.