Senior Business Analyst, Telephony and Contact Center
Intact Financial Corporation
Québec, Québec, CA
4d ago

About the role

Reporting to the Manager, Software Development, the IT Business Analyst analyzes business processes, designs or modifies procedures to improve efficiency and achieve expected results.

Analyzes the needs of the business and those of the users and documents the business processes to serve as a basis for system specifications.

Facilitates interaction between the user community and various IT departments based on the steps identified in Intact’s System Development Life Cycle (SDLC).

Demonstrates knowledge of the business analysis area of practice. Works with the Agile methodology.

Responsibilities :

  • Draft, review and recommend changes to documentation (business processes, system documentation and procedures) to facilitate user training and the integration of new processes and technologies into everyday operations.
  • Work closely with the Product Owner (PO) and members of the team to write user stories and define acceptance criteria.
  • Act as an intermediary between IT and users at various levels (of management) across the organization.

  • Facilitate and introduce new technical solutions to improve collaboration with the different IT functions and act as an intermediary between IT and users at various levels (of management) across the organization.
  • Support and participate in the planning, design and execution of test cases.
  • Assist the team in evaluating and planning the efforts needed to achieve moderately complex projects.
  • Qualifications

    The chosen candidate has at least 5 years of experience as an IT business analyst / IT Functional Analyst in agile development mode.

    Has keen analytical skills and the ability to see the big picture in complex situations. With very good communication skills, he or she will interact with other team members to expose the various business rules.

    The candidate must demonstrate contagious leadership, be able to learn fast, adapt to changes and be a good team player.

    Other requirements :

  • Strong experience in IT business analysis in Agile mode
  • Industry experience (asset)
  • At least 5 years of experience in information technology
  • Experience with software or system development processes and major development methods (required)
  • Here are a few reasons why others have joined our team :

  • An award-winning, inspiring workplace that supports its people and recognizes great work
  • Stimulating, challenging projects and development opportunities to help you grow your skills and career
  • A comprehensive financial rewards program that recognizes your success
  • An extensive, flexible benefits package
  • An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
  • A $350 annual wellness account that promotes an active lifestyle
  • Flexible Work Arrangements

    We’re proud to support a flexible hybrid approach which gives everyone the best of both worlds. While there are no minimum or maximum time requirements, each team’s need for in-person connections will be different and there will be times you’ll join your colleagues at the office.


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