Business WriterShare Business Writer
Markham, ON
3d ago


The Business Writer is a key resource to the organization, supporting business development across Bayshore Specialty Rx.

This position is part of a quality team that works closely with Business Leads to ensure that policies, procedures and SOPs are maintained and updated regularly.

The Business writer is also involved in Document control and other responsibilities related to quality across the facility.


Primary Duties

  • Update and maintain all Policies, Procedures and SOPs related to all different businesses within all BSRx locations
  • Ensure that all Policies, Procedures and SOPs are distributed properly and read by all employees and saved in an accessible location
  • Ensure alignment across all sites
  • Organize quality team meetings and take minutes. Ensure proper follow up after each meeting.
  • Work closely with the Business Lead(s) to understand the process to be able to contribute to process improvement
  • Collect and analyze survey data to show trends that will help the quality team to improve operations.
  • Keep all documents up to date and maintain proper document control
  • Work on closing all QMRs and follow up with related parties
  • Work on introducing new KPIs that help in process improvement
  • Assist the Quality team with all other tasks assigned
  • Other

  • Participate in ongoing internal and / or external continuing education activities.
  • Adhere to Bayshore Policies and Procedures.
  • Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
  • Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
  • Complete other tasks as requested.

    The Business Writer reports directly to the Manger, Quality.


    A University Degree in business, health, sciences or related field.


    Extensive written, oral and interpersonal communication abilities are required. Successful proposal / grant / technical document writing experience is a requirement.

    French language proposal writing experience a definite asset.

    Other Skills and Abilities

  • Strong interpersonal skills and ability to work independently and as part of a team; exceptional organization, analytical, multi-taking and project management skills;
  • ability to build consensus; demonstrated ability and competency in MS software. Ability to utilize excel to analyze data an asset.


    The Business Writer must demonstrate ongoing competency in completing all expected duties and responsibilities of this job description as well as specific goals and objectives that are agreed to.


    Performance will be reviewed on an ongoing basis with a formal review at the end of the six-month probationary period and subsequently, on at least an annual basis.

    Input will be sought from employees at the various Bayshore affiliates that you deal with, and in addition, will be based on client feedback and on the extent to which job performance meets expectations.

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