Unified Communications Specialist
Volt Information Sciences, Inc
Montreal, Quebec, United States
16d ago

Job Description

Unified Communications Specialist

Volt is looking to hire a Unified Communications Specialist for our Client in the Procurement industry in Montreal, QC. This role is offered on a 12-

month contract, with the possibility of extension.

Job Description :

  • Job Title : Unified Communications Specialist
  • Client : In the Procurement industry
  • Employer : Volt Workforce Solutions
  • Location : Montreal, QC, H3B2S2 / H3B0E3
  • Term : 12 months contract, with possibility of extension
  • Tentative start : ASAP
  • Pay Rate : $28.57$ / hour (T4) + benefits + accrued vacation pay at 4%
  • Shift : 9 : 00am 5 : 00pm
  • Responsibilities :

  • Support the delivery of the ongoing operations and maintenance of corporate collaborations;
  • Report on relevant vendor performance and processes;
  • Supports the development, communication, and maintenance of relevant standards for all enterprise units;
  • Supports operational direction to manage all aspects of scope;
  • Supervise tactical support that ensures system health with current maintenance;
  • Plan and implement major system installations and upgrades;
  • Administer, configure, deploy, and maintain video conferencing infrastructure;
  • Provide daily support and technical assistance to associates.
  • End-to-end support of the delivery of Conferencing solutions;
  • Manage vendor / partner relationships;
  • Support operational direction to manage all aspects of Conferencing scope;
  • Supervise tactical support that ensures system health with current maintenance
  • Liaison for adoption and change management for the Conferencing service line
  • Qualifications :

  • Must have 2+ years of experience in Cisco Video Conferencing, TelePresence systems, and network monitoring technologies and tools;
  • Must have knowledge of VoIP and how it relates to the network
  • Successful track record in Supporting the management of corporate collaboration solutions servicing multiple countries and business units;
  • Experience monitoring customer service levels;
  • Experience monitoring external suppliers, including outsource providers;
  • Intermediate oral and written communication skills demonstrating ability to share and impart knowledge;
  • Ability to quickly adapt to new methods, work under tight deadlines and stressful conditions;
  • Advanced investigative, analytical and problem-solving skills;
  • Ability to set goals and handle multiple tasks, clients, and projects simultaneously;
  • Ability to appropriately balance priorities, deadlines, and deliverables;
  • Ability to work well within a team environment and participate in department / team projects;
  • Ability to balance detail with departmental goals / objectives;
  • Ability to translate business needs and problems into viable / accepted solutions.
  • Specific Skills / Specialities :

  • ITIL framework and business application;
  • Change and Release practices for infrastructure delivery and support;
  • Continuous Improvement methodologies;
  • Process Design and implementation;
  • Planning and Budget management.
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