Administrator-Contact Centre
IKEA
Montreal (Ville Saint-Laurent), Canada
4d ago

WHO YOU ARE

You have experience working in a fast-paced environment.

Excellent administrative and coordination skills.

Capable of handling multiple interfaces and are generally technology-savvy.

You can effortlessly juggle multiple priorities while keeping a smile on your face.

You have an amazing attention for details and are consistent with your approach.

You have good verbal and written communication skills (bilingualism is an asset).

YOUR RESPONSIBILITIES

Fulfil daily business tasks in line with operational routines, regulations and guidelines.

Verify and document customer information in applicable systems, with high quality.

Follow cash handling procedures to ensure the security of our monies.

Ensure a seamless customer service experience by properly and efficiently actualizing the resolution provided to our customers’ issue (i.

e. fulfilling hardware orders or arranging returns, exchanges, refunds and other services).

Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Be a representative and ambassador of the IKEA Values & trademark.

Support the team with any additional duties, as required.

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