About the Company : Timbercreek Asset Management Inc. ( TAMI ) is a privately-owned investment firm who actively owns and manages our multi-
family residential buildings with experienced professionals. Our roots started in 1999 with our founding partners managing the day-
to-day operations of the buildings themselves. Since then Timbercreek has expanded across Canada. Today we are a $8.0 billion multi-
faceted investment management company focused on both domestic and international real estate investment. Over the past few years TAMI has been ranked multiple times by PROFIT Magazine as one of Canada’s fastest growing companies.
Timbercreek Communities ( TCOM ), a division of TAMI, currently manages a quality portfolio of over 200 multi-family residential buildings totaling over 20,000 residential suites well located in thirty cities and six provinces across Canada, including throughout Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia.
Vision : We are the leading owner and operator of multi-family residential communities across Canada. Timbercreek takes pride in ownership and an active hands-
on approach to how we manage our communities. We are committed to working together collaboratively with our team and community members to create better living experiences.
About the Position : Assistant Building Managers play a supportive role in the successful operations of our apartment complexes and in the overall success of Timbercreek.
This role is primarily responsible for assisting the Building Manager in achieving operational, maintenance and leasing objectives.
This role is a part-time live-in position and provides a Bachelor Unit at 2000 Main Street. Key Responsibilities :
Ensure that a superior level of co-operation, service and support is provided to residents
Incumbent needs to do maintenance, leasing, administration and cleaning
Promptly respond to resident issues and service requests
Assist Building Managers in showing prospective residents available suites
Responsible for day-to-day operations of the building when the Building Managers are off duty
Ability to complete appliance repairs, routine plumbing repairs, repairs and maintenance requiring carpentry skills, painting, and basic electrical repairs, safely use and maintain tools of the job
Assist at month end with "move-in" and "move-out" procedures
Responsible for the cleanliness of the building
Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including : Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights
All other duties within the scope of the job, as requested by management
Job Requirements : Education & Experience :
Completion of High School or general education degree (GED)
1 - 2 years of related experience in a customer service or related role
Must be willing to live on-site
Flexibility to work on-call on a rotating schedule (evenings & weekends)
Computer skills (Microsoft Office Suite, Yardi, Email, Internet)
Proficient with use of basic handheld and electrical tools
Basic knowledge of plumbing, electrical, drywall, carpentry, painting, etc.
Exposure to the multi-residential or other related industry asset class would be considered an asset
WHMIS certification would be an asset
Experience with Fire Life Safety & Building Inspections would be an asset
Knowledge of current laws, legislation and rights concerning residents would be an asset
Building / Property Maintenance experience would be an asset
A commitment to "Best in Class" Customer Service
A professional demeanor with strong communication skills
A demonstrated high degree of integrity, discretion and confidentiality
Ability to accurately listen, understand and respond to issues appropriately
Ability to work and act independently using good judgment
Ability to remain calm and focused in high pressure situations
Self-motivated individual with a can-do and no task is too big or too small attitude
Superior organizational and time management skills with ability to multi-task / prioritize and work under tight timelines
Excellent problem-solving capabilities
This role is part-time and must live in the property. Candidates must be available to work 1 day a week 9am-5pm plus handling of On Call requests after 5pm.
Also, every other weekend Saturday and Sunday 9am -5pm plus handling of On Call requests after 5pm
Required Sales Skills Intermediate Maintenance Skills