Service Center Associate-Part-time
Stanley Black & Decker France
Mississauga, Ontario
1d ago


The Service Counter Representative provides organization and execution for the day to day operations of the service branch.

He / she provides the necessary sales and customer service skills to maintain and enhance our corporate image, and attain established targets.


  • Ensure courteous, knowledgeable and efficient service to all customers to maximize 100% customer satisfaction
  • Maintain established inventory control procedures
  • Administer warranty, other company policy and procedures and make the day-by-day operational decisions
  • Coordinate and follow up with customer parts and tool orders
  • Co-ordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards
  • Maintain cleanliness standard
  • General service branch opening and closing responsibilities including cash registers and computers
  • Implement branch promotions, and programs such as Drop Box in conjunction with Branch Manager
  • Assist with shipping and receiving within the Branch
  • Maintain and increase relationship with Field Representatives and Territory Managers in order to increase service business

  • Graduate of a community college / university
  • Experience in retail sales is an asset
  • Effective communication skills; leadership and consumer behavioral skills; experience in working directly with the public
  • Demonstrate strong sales and organizational skills
  • Ability to complete task in tight time frames
  • Working Knowledge of computers, especially in Microsoft Office an asset
  • Apply
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