Support Services Assistant
Job Introduction :
Reporting to the Support Services Manager, the Support Services Assistant ensures that current and prospective employees receive the appropriate level of security clearance and that screening officers are supplied with the appropriate uniforms.
The position provides administrative and project support to the Support Services team.
Role Responsibility :
MAJOR RESPONSIBILITIES, but not limited to :
Obtains, inputs, maintains and extracts data and documentation related to Transport Canada clearance applications, AVOP applications, uniform distribution and inventory, parking administration, and other support services functions.
Applies established procedures and guidelines for delivery of support services
Checks supporting documentation for accuracy and completeness of applications, uniform orders, reimbursement claims, and other related documents
Responsible for all uniform related matters such as fitting, ordering, distribution, control and inventory
Tracks, expedites, follows up on uniform orders and shipments as required; communicates with stakeholders for any shipment issues
Acts as primary contact for managers and screening officers regarding uniform order status
Acts as signing authority for Support Services
Conducts uniform audits internal and external - when required
Collects and sorts CATSA protected documents submitted by Operations; assists in the transportation of boxed documents to storage area;
ensures boxes are properly labeled and secured.
Organizes and retrieves archived documents for destruction when needed;
Develops timely reporting tools (query and data analysis) for key performance metrics
Provides statistical reports as required
Provides administrative support to the Support Services team;
Provides relief and back-up to Reception
Performs other duties as needed.
This position description assumes that the individual has satisfied all basic requirements for employment by G4S Secure Solutions (Canada) Inc.
including, but not limited to : criminal police information check (CPIC) credit reference, background check, minimum age, and minimum education (high school diploma or foreign equivalency, or earned GED).
Additionally, this job description in no way states or implies that these are the only duties to be performed by this employee.
The individual in this position is required to follow any other instructions and perform any other duties requested by this position’s management.
The Ideal Candidate :
EDUCATION, EXPERIENCE AND SKILLS
One year post-secondary education in business administration
Minimum two years’ experience in an administrative position
Purchasing experience an asset
Intermediate to Advanced Excel skills required; proficiency in Word and G-suite.
Strong communication skills with ability to relay messages accurately and effectively whether verbally or in writing
Highly organized self-starter with a demonstrated ability to multi-task priorities and assignments
Ability to develop and foster positive relationships with employees, vendors and stakeholders
Ability to work well independently and as a part of a team
Ability to follow and enforce strict processes and procedures with a high level of accuracy and attention to detail
Ability to exercise discretion and maintain confidentiality in a federally regulated environment
Ability to work in a fast-paced environment dealing with conflicting priorities
Must be able to obtain and maintain Transportation Security clearance